Xero
Denver, CO

Senior Program Manager at Xero

| Greater Denver Area
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Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
How you’ll make an impact
A top performer in this team engages widely, is respectful, curious and encouraging / supportive. They will have strong empathy for others and a desire to help their colleagues get stuff done. They will be an excellent communicator with an ability to get people energized around initiatives and opportunities that are connected to our strategy. They will understand the importance of communicating simply but planning in detail. It is really important that the person in this role is a self starter - they will need to be comfortable with ambiguity and have a high “work it out” factor and be happy to roll up their sleeves and GSD. 
This person is an extension of the Product team and sits at the intersection between Customer, Product and Go to Market teams (GTM) in the region, to conduct all the moving parts of the orchestra for perfect delivery of new product features and changes to our customers. 
This role works alongside, Product Management, Product Marketing, Sales Enablement, Product Research, Regional GTM teams, Sales Enablement. 

What you'll do

  • Deliver projects on time and within budget, ensuring limited or no customer churn
  • Delivering a positive Xero experience for customers (both external and internal)
  • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
  • Must have SaaS Product / Product Delivery / Product Marketing experience ideally in a global matrix company environment
  • Own project planning and updates for project meetings with support of the project sponsor 
  • Develop a detailed project plan (inclusive of risks / dependencies) to monitor and track progress
  • Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
  • Learn and understand the accounting landscape in the US and Canada, and leverage expert with deep knowledge 
  • Perform risk management to minimize project risks
  • Establish and maintain relationships with third parties/vendors (where necessary)
  • Create and maintain comprehensive project documentation
  • Track project performance, specifically to analyze the successful completion of short and long-term goals
  • Reporting regularly to senior stakeholders

Success looks like

  • Projects delivered on time and within budget, as per KPIs agreed
  • Planned commercial outcomes achieved 
  • Positive Xero experience delivered for customers (both external and internal)
  • Effective working relationships across regional and global teams
  • Project framework implemented to which all stakeholders adhere, with clarify on deliverables and ownership

What you’ll bring with you: Critical Competencies

  • Accreditation to include PRINCE2, Agile or Scrum or other relevant experience
  • Great communication and negotiating skills
  • Leadership and motivational skills
  • Team working and collaborative skills
  • Time management and organisational skills
  • Analytical and numerical skills
  • Commercial awareness
  • The ability to remain calm under pressure

What you'll bring with you: Experience

  • Proven experience in leading the planning and implementation of complex projects in a SaaS environment 
  • Defining a project’s scope and goals
  • Planning and scheduling project timelines
  • Coordinating project staff
  • Resource planning and allocation
  • Carrying out risk assessment
  • Managing project administration
  • Meeting budgetary and timeline objectives
  • Reporting regularly to senior stakeholders
  • Tracking project performance
  • Project evaluations and results 

Xero is an Equal Opportunity Employer.
Why Xero?
Diversity of people brings diversity of thought, and we like that. A collaborative and inclusive environment is important to us. Working at Xero will provide you with a diverse and inclusive environment alongside people who will respect, challenge and support you to have fun while you do the best work of your life. We are a place where personal development, flexible working, innovation, and well-being are not just inspired but celebrated. We value our people and offer a wide range of compelling benefits and perks, including Xero shares.
Xero’s collaborative culture is underscored by our values - #Ownership, #Challenge, #Beautiful, #Human and #Team - which empower us to understand and serve customers, attract top talent and continuously innovate. From the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.

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Where we are

Just a quick walk from Union Station, our US HQ is located in the heart of Denver's LoHi neighborhood surrounded by local shops and restaurants.

Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • ASP.NETFrameworks
    • SalesforceCRM
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What are Xero Perks + Benefits

Xero Benefits Overview

Xero offers a variety of benefits aimed at helping our employees maintain their physical, financial and mental wellbeing, allowing them to bring their best selves to work each day

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Xero allows employees to set aside pre-tax dollars for medical and dependent care expenses. $2,650 annual limit for healthcare FSA
Disability Insurance
Xero's long and short term disability plans provide income protection at 60% of annual base salary
Dental Benefits
Cigna dental PPO plan
Vision Benefits
VSP vision plan
Health Insurance Benefits
Xero offers a variety of health plans including Cigna HSA, Cigna PPO, and Kaiser HMO for Colorado and California employees
Life Insurance
Provided to Xero employees at no cost. Coverage for each employee of 2x annual base salary up to $500,000
Wellness Programs
Xero will fund up to $300 annually in employee health reimbursement account to be used toward a health improvement activity including gym membership, mental, physical or financial health
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Xero will match 100% on the first 3% contributions plus 50% match on next 2% of contributions
Company Equity
All Xero employees are granted Restricted Stock Units at a certain percentage of their base salary which vests over a 3 year period
Child Care & Parental Leave Benefits
Generous Parental Leave
Eight weeks paid leave for primary caregiver. Two weeks of paid leave for secondary caregiver
Vacation & Time Off Benefits
Generous PTO
Xero offers 21 days of paid time off, 10 wellness days, as well as 11 paid holidays per calendar year. We also participate in a company wide shut down between Christmas and New Years Day
Paid Volunteer Time
Xero encourages employees to give back to our communities by providing 8 hours of paid volunteer time per year
Paid Holidays
11 paid holidays per calendar year
Paid Sick Days
Each employee is granted 10 wellness days per year in addition to our generous PTO
Perks & Discounts
Casual Dress
You'll typically catch our employees rocking jeans and a Xero t-shirt!
Commuter Benefits
Set aside pre and/or post tax dollars for commute related transit, parking and bike expenses
Company Outings
Annual holiday party, as well as a summer celebration!
Game Room
Video games and ping pong table in lounge
Stocked Kitchen
You find a variety of fruit, chips, nuts, snack bars, sodas and iced tea in the Xero kitchen
Some Meals Provided
Breakfast each Tuesday and lunch every Thursday from a variety of local vendors
Happy Hours
Happy hour starts every Friday at 4!
Fitness Subsidies
Our monthly health reimbursement plan can be used towards your fitness membership or a variety of other health related wellness programs
Professional Development Benefits
Job Training & Conferences

An Insider's view of Xero

What projects are you most excited about?

Right now, I'm most excited to work on our Denver Roadshow. I've worked with our Colorado Account Manager to connect with Colorado's leading accounting and bookkeeping firms and drive attendance to this event right here in Denver. Our goal is to build up our network and educate the community on all Xero has to offer!

Sophia

Senior Account Manager

What makes someone successful on your team?

We look for people that are driven by purpose, who understand their role in the larger organization and make great things happen. Dependability is one of the highest traits of successful people within the Customer Experience organization. Trusting that your teammates can & will get things done is the first step to developing effective collaboration

Raphael

Director, Customer Experience- Americas

How do your team's ideas influence the company's direction?

Our team is responsible for ensuring every Xero has a voice and an opportunity to influence: upward, downward and horizontally. There are very few constraints for people who have bright ideas, the right values, and the passion to make things better. Every Xero has access to leadership and opportunities to impact strategy in very direct ways.

Josh

Talent Experience Manager- Americas

Xero Careers In Denver
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