Senior Manager, Carrier Relations
Senior Manager, Carrier Relations
Job Type: Full-Tme
Location: Belmont, CA or Denver, CO
Department: RCLEC Gateway Operations
The RingCentral environment is dynamic, success-driven, team-oriented and committed to providing world class service for its customers. Do you have the ability to thrive in a fast-paced environment? We are looking for candidates with an entrepreneurial spark!
We're not a phone company; we're a cloud business-solutions provider. We've thrown out the old PBX along with its rigid rules and eliminated the complexity and unnecessary expense of managing business communications the old way.
RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch and breakfast on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.
We're creating cool, disruptive products and we need your help!
We are looking for an energetic & experienced person to join the OPS Gateway Telco team. This role is focused on cost protection & margin improvements in North American theatre of telecom. This role is involved in the management of the RCLEC CLEC network in USA and Global Voice/VoIP Carriers in North America and beyond. This position requires in-depth knowledge of VoIP, PSTN, Carrier Partner and the telco transport networks & operations
Key Responsibilities:
- Create cost models
- Create proof of concept and as implemented models & diagrams for new and existing carriers and trunks
- Lead and drive new and existing carriers and connections from NDA, MSA and Contract phases into live production in service
- Manage and create Carrier Interconnection agreements • Liaise with cross functional teams for validation of concepts with NetOps team, Telco SBC team, Numbers team, DBA's, Engineering and Product teams
- Create & maintain pre & post implementation of carrier trunk configurations, diagrams and call flow expectations • Design and grow HA carrier configurations with RCLEC CLEC & carriers and to grow and scale with the RingCentral VoIP Network
- Follow and design operational process and procedure documents and network change management records
- Join in planning sessions internal and external for all projects related to new and existing carriers trunking changes
- Identify and scope all steps and tasks needed for each project
- Create Epic, Master and sub tasks to manage them thru completed for all needed teams involved in task tracking systems
- Insure that all projects and initiatives are completed on time and on budget
Ideal Candidate must have:
- Knowledge of telecommunications networks and environments
- Experience and familiarity in CLEC, PSTN & VoIP terminologies
- Working knowledge of LERG Data function & purpose
- Working knowledge of FGD Function and Design
- Working knowledge of CABs (Carrier Access Billing andInvoice Generation)
- Working knowledge of SS7/ISUP/SIP Function andDesign and codes
- Working knowledge of North American LNP/Neustar/NPAC
- Working knowledge of TF RespOrg 8xx/8MS/Somos Routing & Somos CPRgen
- Working knowledge of Tandems and Alt Tandems
- Working knowledge of Safe Harbor Routing & FCC Rural Call Completion
- Working knowledge of hosted numbers on alt carrier network aka (IPES/COTN)
- Working knowledge of Jurisdiction Management and NRUF Reporting
- Experienced in Contract Negotiation & Voice and Data Transport Buying
- Experienced in sourcing NDA, MSA, Interconnect, Unilateral and Bilateral Agreements
- Experienced with Carrier/Vendor Invoice Reconciliation and Disputes
- Experience in measuring, monitoring and augmentations for Capacity Planning
- Experienced with MOU Usage Cost modeling, Past, Preset, Forecasting
- Experienced in Least Cost Routing principles for Domestic and Intl traffic
- Deep Experience with CDR Analysis and with Network Cost Analysis
- Experienced with methods of sip trunk topology - over www, over peer, over IPsec vpn, over private networks
- Strong analytical and troubleshooting skills
- Ability to handle multiple concurrent tasks and projects
Ideal candidate should have:
- Demonstrated ability to work in a fast paced environment. We want candidates with the entrepreneurial spark!
- In depth knowledge of Voice PSTN networks and ability to grasp traffic flows in all directions
- An assertive attitude to take initiative in seeking out solutions for problems to optimize performance and quality
- Analytical approach to troubleshooting and problem solving that is strong in isolation, triage and correlation
- Team and cooperative work ethic and approach
- Explore solutions to problems with consideration of full
- sense of ownership
- Excellent email and verbal communications skills working with Vendors and external partners
- Using a system for creating and managing tickets for tracking and momentum
- A tenure of at least 5+ years in similar role
- Must have a high level of technical and analytical knowledge and the ability to handle multiple tasks simultaneously
- Must have a strong strategic thinking capacity, effective communication skills
- Existing knowledge of RC Core telephony components is an advantage
- Ability to create network & call flow diagrams
- Knowledge of the functional role of a trunk side SBC such as Sonus Networks platform experience with Sonus EMS, Sonus SBC, Sonus PSX
- Advanced level understanding of SIP, RTP, RTCP and related
- In-depth understanding of MOS Score, Jitter, Delay, etc. and how to plan and consider the effects of these on network designs
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today's mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today's leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif.
RingCentral is an EEO/AA employer.
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