Senior Engagement Manager - Carbon Black by VMware (Home Based) at VMware Carbon Black

| Greater Boulder Area
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Job Description

The Senior Engagement Manager is in charge of managing a portfolio of customer implementation projects for WMware Carbon Black’s cybersecurity solutions. This includes project planning, deliverables development and tracking, client relationship management, resource coordination, project status, budget reporting, decision making, meeting facilitation, and other project management related activities. 


We are looking for a Senior Engagement Manager to support our rapidly growing quantity of customer engagements. 

The Senior Engagement Manager leads the project team to ensure successful customer implementations of VMware Carbon Black’s solutions.  

The implementations include organizational and operational work streams along with the technology deployment.  The Senior Engagement Manager also provides input and maintains project management documentation as it relates to project delivery. The implementation effort includes oversight of organizational and operational work streams and the technology deployment.  The Senior Engagement Manager provides input and maintains project management documentation.   

The Senior Engagement Manager is comfortable living in the customer’s realm as well as building a partnership with cross-functional groups throughout VMware Carbon Black. Having a strong drive to help customers achieve their goals and maintaining a positive attitude are essential to success in this role.  The ideal candidate possesses a strong understanding of the service-oriented nature of this position and knowledge of information security technologies and related best practices in their use. 

The Senior Engagement Manager may be responsible for supporting internal projects to progress the project management discipline within VMware Carbon Black.  These may include support for developing an internal project management methodology, templates and tools as well as mentoring and training other VMware Carbon Black consultants. Strong candidates will have a full understanding of the service-oriented nature of the position and solid knowledge of cybersecurity and information technology in general.   

Why You Matter

You will help companies achieve a much improved cybersecurity posture for their endpoints and help them defend themselves from adversaries who would do them harm.  

What You'll Do 

•    Provide project management for VMWare Carbon Black’s Professional Services engagements 
•    Manage a portfolio of 50+ implementation projects 
•    Work closely with customer Project Managers and/or Technical Leads to document success criteria, project milestones, action items, and issues
•    Adapt project management approach depending on customer needs
•    Think strategically about customer success 
•    Create and maintain all project artifacts including project plans, issue logs, status reports, and meeting notes
•    Identify dependencies and integrate into work breakdown structures and project plans
•    Communicate effectively at both the executive and project level to ensure consistent communication related to the status of a given implementation project
•    Provide status reporting at both a project team and executive level
•    Manage and report on project hours and budget
•    Manage projects to scope and terms
•    Work closely with customer project team to solve implementation issues
•    Work with VMware Carbon Black Sales, Technical Support, Customer Success and Engineering teams to ensure customer issues are resolved in a timely manner
•    Drive action items to resolution with speed and quality
•    Foresee risk and implement mitigation strategies
•    Responsible for contributing to the maintenance of best practices and methodology documentation
•    Up to 10% travel possible 
•    Model VMware Carbon Black core values: Execution, Passion, Integrity, Customers, Community

What You'll Bring

•    A strong desire for customer success and a positive demeanor
•    A focus on getting customers value as quickly as possible in their day-to-day use of our products
•    Knowledge of cybersecurity technologies & best practices 
•    Strong knowledge of the information technology landscape and related best practices for the management of related tools 
•    Familiarity with macOS, Windows and Linux operating systems as well as software deployment tools and techniques
•    An understanding of IT and cybersecurity policies and procedures, including change management
•    Familiarity with ITIL, patch management, configuration management, auditing/compliance, malware/forensics, and incident response tools


This job requisition is not eligible for employment-based immigration sponsorship by VMware.


Category : Services and Consulting
Subcategory: Engagement Management
Experience: Business Leadership
Full Time/ Part Time: Full Time
Posted Date: 2020-05-15

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • ScalaLanguages
    • HTMLLanguages
    • D3JSLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen


Located in the Pearl Street Mall, it’s a prime location for employees who like to hike, enjoy great restaurants, or love to grab pints at the brewpub.

An Insider's view of VMware Carbon Black

What projects are you most excited about?

The endpoint security market is fast-paced, always changing, and exciting. We're constantly innovating to keep up with what the market needs, which means we're always learning. Working at CB has allowed me to move to Boulder to help start our new office. This is an experience I probably won't get many times in my career.


Manager, Sales Development

What does career growth look like on your team?

We consider the Sales Development Representative Program an important first step in building out the foundation of a future leader. Whatever your first steps are at Carbon Black won’t be your last. Our program isn’t just about getting SDRs to be a good quota carrying rep; it’s also about helping them develop the next best step in their careers.


Director, Inside Sales

How do you make yourself accessible to the rest of the team?

My leadership style is all about empowering my teams. I work in a way that is transparent and honest and want to help people achieve personal and professional goals. I want to foster technical abilities and make sure our people are keeping up with the leading-edge technologies.


VP of Engineering & Operations

What are some social events your company does?

Our culture club, Life at CB, focuses on a range of events. From company parties, employee communities, and sports leagues to philanthropy and learning and development, there's a ton of ways we get together and grow.


Sr. Talent Brand Ambassador

What are VMware Carbon Black Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Acme Co.'s team fitness initiatives include Sponsored race teams.
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
For some roles, we will offer relocation assistance.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
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