The Senior Engagement Manager is in charge of managing a portfolio of customer implementation projects for WMware Carbon Black’s cybersecurity solutions. This includes project planning, deliverables development and tracking, client relationship management, resource coordination, project status, budget reporting, decision making, meeting facilitation, and other project management related activities. 

We are looking for a Senior Engagement Manager to support our rapidly growing quantity of customer engagements. 

The Senior Engagement Manager leads the project team to ensure successful customer implementations of VMware Carbon Black’s solutions.  

The implementations include organizational and operational work streams along with the technology deployment.  The Senior Engagement Manager also provides input and maintains project management documentation as it relates to project delivery. The implementation effort includes oversight of organizational and operational work streams and the technology deployment.  The Senior Engagement Manager provides input and maintains project management documentation.   

The Senior Engagement Manager is comfortable living in the customer’s realm as well as building a partnership with cross-functional groups throughout VMware Carbon Black. Having a strong drive to help customers achieve their goals and maintaining a positive attitude are essential to success in this role.  The ideal candidate possesses a strong understanding of the service-oriented nature of this position and knowledge of information security technologies and related best practices in their use. 

The Senior Engagement Manager may be responsible for supporting internal projects to progress the project management discipline within VMware Carbon Black.  These may include support for developing an internal project management methodology, templates and tools as well as mentoring and training other VMware Carbon Black consultants. Strong candidates will have a full understanding of the service-oriented nature of the position and solid knowledge of cybersecurity and information technology in general.   

    
Why You Matter

You will help companies achieve a much improved cybersecurity posture for their endpoints and help them defend themselves from adversaries who would do them harm.  

What You'll Do 

•    Provide project management for VMWare Carbon Black’s Professional Services engagements 
•    Manage a portfolio of 50+ implementation projects 
•    Work closely with customer Project Managers and/or Technical Leads to document success criteria, project milestones, action items, and issues
•    Adapt project management approach depending on customer needs
•    Think strategically about customer success 
•    Create and maintain all project artifacts including project plans, issue logs, status reports, and meeting notes
•    Identify dependencies and integrate into work breakdown structures and project plans
•    Communicate effectively at both the executive and project level to ensure consistent communication related to the status of a given implementation project
•    Provide status reporting at both a project team and executive level
•    Manage and report on project hours and budget
•    Manage projects to scope and terms
•    Work closely with customer project team to solve implementation issues
•    Work with VMware Carbon Black Sales, Technical Support, Customer Success and Engineering teams to ensure customer issues are resolved in a timely manner
•    Drive action items to resolution with speed and quality
•    Foresee risk and implement mitigation strategies
•    Responsible for contributing to the maintenance of best practices and methodology documentation
•    Up to 10% travel possible 
•    Model VMware Carbon Black core values: Execution, Passion, Integrity, Customers, Community

What You'll Bring

•    A strong desire for customer success and a positive demeanor
•    A focus on getting customers value as quickly as possible in their day-to-day use of our products
•    Knowledge of cybersecurity technologies & best practices 
•    Strong knowledge of the information technology landscape and related best practices for the management of related tools 
•    Familiarity with macOS, Windows and Linux operating systems as well as software deployment tools and techniques
•    An understanding of IT and cybersecurity policies and procedures, including change management
•    Familiarity with ITIL, patch management, configuration management, auditing/compliance, malware/forensics, and incident response tools

This job requisition is not eligible for employment-based immigration sponsorship by VMware.

Category : Services and Consulting
Subcategory: Engagement Management
Experience: Business Leadership
Full Time/ Part Time: Full Time
Posted Date: 2020-05-15

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