Senior Consultant 

Location: Denver, CO or virtual

Travel: Up to 50% may be required (post pandemic)

Reporting to: Consulting Director

Do you have a consulting background and enjoy contact center environments? As the Senior Consultant, you will assist Clients in transforming and optimizing their customer’s experience while increasing operational efficiencies and customer satisfaction. You will be involved with the engagement from start to finish.  As a trusted adviser to the client, you will deliver best practices, concepts, roadmaps, capability assessments and innovative technologies. You will work on project estimating, Statements of Work (SOWs), and change management initiatives. 

As the Senior Consultant, your success is strengthened by your hard work, organization, communication skills and more. You are a project management enthusiast. You are passionate about being the liaison between the business leadership, operational and technical staff, other client entities and vendors. Your analysis skills will drive data driven outcomes and validate hypothesis driven recommendations for Client improvements. You will identify best practices, lessons learned, assets and strategies for future projects. Your ability to produce top quality project presentations and provide performance readouts to Client and senior management teams is critical to this role.  

Qualifications for success:

• 4 or more years of consulting / professional services experience
• Contact center optimization and solutions experience
• Project management experience MS Office specifically Excel and PowerPoint to create / customize client presentations and project deliverables
• Outstanding customer relationship skills and delivery capabilities
• Ability to work collaboratively with business and technology teams
• Bachelor’s degree

Why you’ll love it here:

With over 300 successful projects delivered, our culture and unique business model has landed us on the top of the INC 500 list of the nation’s fastest growing private companies. With Eventus you can expect:

• Entrepreneurial and collaborative environment
• Competitive total rewards program
• Comprehensive benefit plans
• Professional training opportunities
• Engaging and fun culture
• Big business ambition with small company values
• Opportunity to work with industry leading, talented peers

Applicants can expect to make between $100,000 to $145,000 upon hire. Pay within this range will vary based upon experience, skills, certifications, education among other factors as required in the job description. In addition this position is eligible for a target incentive bonus up to 10%.

Benefits

Eventus offers a wide range of benefits to full-time employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, EAP, and critical illness insurance. Eventus offers a 401(k) plan with company matching. Eventus employees enjoy PTO of 15 days annually and a generous holiday schedule.

Eventus provides basic life and AD&D Insurance with option to purchase additional coverage. Short-term and long-term disability coverage is also offered. Eventus also offers tax saving accounts; HSA and FSA.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.