Some people go to work.
At RingCentral, you’ll change the way the world works.
RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our Global Service and Support (GSS) Team to make sure we stay ahead of the competition.
We’re currently looking for:
The Professional Services Project Manager at RingCentral will play a key role in helping RingCentral’s strategic goals in growing the value and adoption of the suite of RingCentral products and services.
Run Projects that contain unified communication and contact center in a SaaS/UCaaS environment
Create schedules for rollout of multiple locations
Overcome project and task management stumbling blocks and hurdles to keep projects on track
Break projects and tasks down to manageable pieces
Develop accurate and realistic performance and time estimates
Manage multiple projects without losing effectiveness and losing your sanity
Manage projects and still make time for daily work responsibilities, ie: Time tracking, project status updates, closure activities
Become a personal driver of RingCentral initiatives current and future
Responsible for reporting daily, weekly and monthly on project status
Working with clients to gather information and set up porting from their existing carriers to RingCentral
Monitor projects to ensure we are meeting customer expectations for delivery
Track project performance, specifically to analyze the successful completion of short and long-term goals
Develop project plans to be shared with clients as well as other staff members
Plan and monitor adherence to schedules
Experience working with inContact products (preferred)
Experience with Contact Center and Unified Communications
Experience with porting telephone numbers (preferred)
Strong and effective customer communication skills.
Experience working with Salesforce.com
Must possess strong analytical skills with the ability to identify, analyze, interpret and solve both practical as well as highly complex problems.
Must possess excellent computer skills including extensive spreadsheet knowledge, and word processing. Windows based software and Excel required. Experience in Microsoft Word, Excel, PowerPoint, and MS Project preferred.
Possess a high level of empathy; excellent soft skills and customer service best practices
Able to pick up and retain a wide breadth of knowledge
Consistent follow through and ability to hit deadlines
Exceptional prioritization skills
Agile and adaptable; able to handle a fast-changing landscape and think on your toes
Self-motivated, able to drive projects to completion,
Ability to maintain confidentiality and professionalism
Certified Project Manager (PMP) is desired
What we offer:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)
Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits
401K match and ESPP
Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace
Paid parental leave and new parent gift boxes
Employee Assistance Program (EAP) with counseling sessions available 24/7
Rocket Lawyer services that provide legal advice, document creation and estate planning
Employee bonus referral program
RingCentral’s Global Service and Support team leads the post-sale experience for our customers—making sure their every need is met, and that they’re able to use our products effectively and easily. As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.