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Program Manager

| Greater Denver Area

As the Program Manager on the Pilot & Release Team, you will lead early adopter clients through the beta and pilot testing process for new products and solutions, lead operational readiness activities, and review operational impact for releases.

What you will do:

  • Develop and lead implementation methodologies that progress products and solutions to production / operational status.
  • Develop client facing documentation in partnership with Education Specialists, Marketing team and product owners.
  • Train support leads on finalized products and solutions.
  • Partner with Product Development/Management on early adopter client implementations.
  • Assist with documentation of onboarding process for beta clients.
  • Interact with clients and product development to facilitate testing, tackle problems, identify fixes, and address remaining action items.
  • Lead routine conference calls with beta clients to review testing plan, results, and action items.
  • Ensure customer feedback is shared with product development
  • Document final onboarding documentation for General Availability (GA) rollout
  • Communicate the GA rollout requirements to fully operationalize product/solution
  • Complete return on investment analysis of partnership with client
  • Identify and communicate cross-product / solution integration and development opportunities

What you will bring:

  • Bachelor’s degree in Business, Marketing, or equivalent experience
  • Ability to motivate and hold teams accountable in a matrix environment
  • Ability to build strong working relationships with clients as well as across the organization
  • Ability to communicate detailed product and service plans to clients
  • Ability to educate, influence, and coach clients and company employees on company products, services, and processes
  • Prioritizing and time management skills to complete tasks and meet deadlines
  • Ability to respond calmly, quickly, and conclusively to unpredictable or unexpected events and changes
  • Ability to manage programs in a flexible environment (or something that communicates that programs are not always structured)

Why Healthgrades?

At Healthgrades, we recognize that our people drive our greatest achievements. We are passionate about maintaining a fulfilling, rewarding and high-energy work environment while setting the stage for your continued success.

  • Meaningful Work – helping millions of Americans connect with their healthcare providers
  • Changing the Game - evolving, dynamic culture with career advancement opportunities
  • Community Builders- partnering with local charity organizations and wellness initiatives
  • Robust Perks – generous PTO, 401k contributions, tuition assistance, entertainment discounts & more!
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement
    • SalesforceCRM

Location

Downtown Location- your favorite coffee shop, restaurants, breweries, and nightlife are all steps from the office, as well as, transportation lines.

An Insider's view of Healthgrades

What’s the vibe like in the office?

The vibe is pretty chill; everybody dresses very casual, the newly designed office offers a lot of space for collaboration, great kitchens with free snacks and beer/cider/kombucha on tap. We also have 4-6 weeks of time off and flexible work schedules.

Regina

Program Management Director

What's the biggest problem your team is solving?

Evolving consumer expectations are pushing doctors and practice owners to adopt convenient, on-demand delivery of services. Getting doctors to appreciate these changes and mature their business can be a struggle. We’re taking a data-driven, analytical approach to prove that meeting patients' expectations can be a big win for growing their practice.

Steven

VP, Product Management

What makes someone successful on your team?

Good communication. Whether you are falling behind or cruising forward, being able to convey where you are and where you may need additional support really helps with productivity and learning.

Dan

Software Engineer

How do you collaborate with other teams in the company?

Even while working cross-functionally with several different teams, the multiple forms of technology in place make collaboration efficient – Zoom, Slack, Google Drive, etc. Our physical space is set-up nicely for face-to-face coordination with open office space, a big kitchen, and many meeting rooms. We also have plenty of quiet spaces.

Jamie

Senior Product Marketing Manager

What are Healthgrades Perks + Benefits

Healthgrades Benefits Overview

Our inclusive package offers flexible options customizable for everyone – no matter what your family looks like.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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