Position: Program Manager, Customer Upgrades

Location: Broomfield, CO

Revolutionizing business though data science and analytics, Alteryx offers an end-to-end analytics platform which empowers data analysts and scientists alike to break data barriers, deliver insights, and experience the thrill of getting to the answer faster. Organizations all over the world rely on Alteryx daily to deliver actionable insights.
Join our team of passionate and hard-working associates, and help make a difference in people’s lives by creating software that enables business users to solve problems using data that were previously thought to be unsolvable, save them days, weeks and months of mundane data prep and blending, and help them truly love their jobs again.

Overview:

The Program Manager, Customer Upgrades will work cross functionally with Products, Customer Success, Marketing and Sales to define and drive strategy for Alteryx users. This will be across all market segments to ensure they are aware of the value and able to leverage the latest features of the Alteryx platform. The Program Manager, Customer Upgrades may also evangelize new releases and assist with or facilitate rollout and upgrade plans as necessary to ensure that the latest and best functionality is being used by our customers. This high visibility role is vital to our strategy to drive success for our customers. It is also strategically important internally, by putting processes and plans into place to help raise awareness and empower users to upgrade, the result is fewer customers on previous versions allowing our focus to remain strategic, allowing forward looking planning for licensing, support, products and renewals which in turn helping our broad customer base.

Responsibilities:

• Leverage Licensing and Phone home data to understand distribution of users by version
• Partner with Products to create content to drive customer upgrades
• Deliver presentations to customers to drive upgrades
• Stay engaged with community and product teams to understand roadmap and implications for customers
• Drive strategy and content around Community, Webex and email outreach for customer education
• Ensure that all communications and documents are traceable and that an upgrade story can be produced and leveraged in future engagements
• Work with Sales and other Customer Success teams to ensure active communication
• Engage in customer calls and WebEx presentations surrounding upgrades and process
• Contribute knowledge to our Community
• Strong customer focus on service, satisfaction, enablement and success

Key Goals and Objectives:

• Reduce % of users on un-supported versions of Alteryx
• Increase % of users on latest version of Alteryx
• Serve as product advocate and feature expert

Desired Skills & Experience:

• 2+ years of experience working with business intelligence and/or analytics solutions
• 2+ years of experience in a customer-facing and/or consultative environment
• Experience working with reporting tools/software and/or multiple types of databases and/or doing ETL
• Excellent verbal and written communication and interpersonal skills
• Ability to communicate technical concepts to non-technical users
• Comfortable working in a Microsoft environment and Windows Operating System
• Ability to work with end-user customers directly in a courteous and professional manner
• Ability to work in a fast-pace environment, under pressure and prioritize multiple tasks
• Self-directed, proactive, strong problem solving/troubleshooting skills
• Knowledge of Alteryx preferred

Unsolicited third party/agency profiles and resumes will not be considered. Please do not inquire.
Alteryx, Inc. is an Equal Employment Opportunity Employer