The Pilot & Release Manager leads early adopter clients through the beta and pilot testing process for new products and solutions, leads operational readiness activities, and manages release operations. 
 
What you will do:

• Develops and oversees implementation methodologies that progress products and solutions to production / operational status
• Develops client facing documentation for new products and solutions in partnership with Education Specialists
• Trains support resources on finalized products and solutions
• Partners with Product Development/Management on early adopter client implementations
• Assists with documentation of onboarding process for beta clients
• Interacts with clients and product development to facilitate testing, solve problems, identify fixes, and address outstanding action items
• Leads routine conference calls with beta clients to review testing plan, results, and action items
• Ensures customer feedback is shared with product development
• Documents final onboarding documentation for General Availability (GA) rollout
• Communicates the General Availability (GA) rollout requirements to fully operationalize product/solution
• Completes ROI analysis of partnership with client
• Identifies and communicates cross-product / solution integration and development opportunities

What you will bring:

• Bachelor’s degree in Business, Marketing, or equivalent experience
• 3+ years’ experience in product implementations
• Ability to motivate and hold teams accountable in a matrix environment
• Ability to build strong working relationships with clients and across the organization
• Ability to communicate detailed product and service plans to clients
• Ability to educate, influence, and coach client and company employees on company products, services, and processes
• Ability to set priorities and manage time to complete tasks and meet deadlines
• Ability to respond calmly, quickly, and decisively to unpredictable or unexpected events and changes

Why Healthgrades?
At Healthgrades, we recognize that our people drive our greatest achievements. We are passionate about maintaining a fulfilling, rewarding and energetic work environment while setting the stage for your continued success.

• Meaningful Work – helping millions of Americans connect with their healthcare providers
• Changing the Game - evolving, fast paced culture with career advancement opportunities
• Community Builders- partnering with local charity organizations and wellness initiatives
• Robust Perks – generous PTO, 401k contributions, tuition assistance, entertainment discounts & more!