Overview

Four Winds is an industry leader in helping companies and organizations communicate with their customers and employees through digital display technology. More than 4,500 clients rely on our technology and expertise to integrate multiple kinds of visual content—product information, way-finding maps, promotions, internal performance metrics, employee recognition—and display it on any kind of screen, in real time.  Four Winds helps companies in almost every industry to communicate more effectively with their customers, and keep their employees informed and engaged. We are known for our laser-like focus on customer success. We’re also recognized as one of Colorado’s leading tech companies and a career destination for top talent - and we’re looking for a Program Manager Lead to play a key role in the next phase of our growth.

All applicants must be authorized to work in the United States.

Responsibilities

This role is strategically vital and positioned make a tremendous impact within an already-profitable business that is poised for exciting new growth.

Here are some ways you will use your skills in this role:

• Designs, exemplifies, and drives program manager team standard operating procedure.
• Acts as primary escalation point for programs related business, including both internal and external requirements.
• Manages the day to day tasks of the program managers.

• Provide clear updates on progress towards goals to multiple levels of the organization
• Builds repeatable sales tools to align to sell and deliver new program structures.

• Acts as key strategic advisor to other program managers and sales team leadership in defining, prioritizing and organizing future program efforts.
• Develops, plans, oversees, and actively manages multiple programs at any given time.
• Acts as primary point of contact for the program, coordinating with the sales lead account executive.  In some cases, may own the end to end relationship in an account including both sales and operations.
• Responsible for creating and developing relationships with clients and actively participating in business development activities including establishing long term service agreements and leading proposal efforts to secure new work. 
• Sets all timing, cadence, pacing and sequence for projects and program.
• Identifies and manages all dependencies and risk in projects and program overall.
• Evaluates project and program performance, and communicates progress with senior leadership, relevant managers, and client representatives as appropriate.
• Consistently applies program management methodologies and project life cycle standards and best practices.
• Identifies and implements program improvements, enhancements, and best practices for internal and external program efforts.
• Ensures timely delivery of all projects in program, and real-time reporting.
• Conducts stakeholder feedback sessions through calls and onsite visits as needed.
• Contributes to and advises on Statements of Work, RFPs, RFIs, as required and requested.
• Participates in requirements gathering and scoping sessions as and when appropriate.
• Travels—up to 25%. This role does involve meeting with customers
• Conducts other miscellaneous duties as assigned.

Qualifications

Required Skills:

• 10+ years of successful senior project and program management experience.
• Demonstrated business consulting experience, big 4 experience a plus
• Advanced knowledge of financial management and budgeting, especially at a project level, required.
• Excellent written and verbal communication skills.
• Excellent internal and external client relationship management skills and experience.
• Excellent attention to detail and strong detail-orientation.
• Strong ability to work in a rapidly-changing, matrixed environment.
• Excellent follow-up and follow-through skills.
• Independent, proactive approach coupled with openness to feedback and direction.
• Excellent organization skills.
• Strong comfort navigating in a sales environment.
• Strong skills in Microsoft Project, MS Office Suite, and Salesforce.com.
• Technological savvy required.
• Innovation and creative thought required.

Experience & Education:

• B.A. or B.S. required or equivelant experience
• Master’s Degree preferred