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Implementation Specialist

| Greater Denver Area

Healthgrades (HG) is focused on providing trusted information that allows consumers to receive more transparency and confidence around their healthcare. As an Implementation Specialist, you will support the timely and successful implementation of HG’s online media products, including provider marketing and online appointment scheduling. You will also provide customer implementation support, interact with Healthgrades’ sales and account management teams, and contribute to the product development efforts for the company’s creative Internet offerings.

What you will do:

  • Support the project management team in the planning and implementation activities required for successful online media product start
  • Work closely with Project Managers, engineering, Account Managers and technology to ensure implementation moves in accordance with contract deliverables and project timelines
  • Support the completion of technical deliverables, including images/logos, client lists and other data according to the client specific plan and timeline
  • Serve as internal technical point-of-contact for all tasks related to in-flight implementations
  • Update and manage implementation materials such as client launch presentations, methodologies for data exchange, status reports, and process improvement efforts
  • Participate in implementation meetings and supply client meeting documentation and action items, as needed
  • Act as liaison with technology group to resolve client issues
  • Prepare or assist with the development of client-facing collateral and communication

What you will bring:

  • 2+ years’ experience in a product or services implementation role
  • Strong verbal and written communication and presenting skills
  • Self-starter who can work under limited supervision and manage time well
  • Experience with call centers, working in an online environment, or healthcare field a plus
  • Able to travel as required for departmental trainings and meetings (less than 20%)

Why Healthgrades?

At Healthgrades, we recognize that our people drive our greatest achievements. We are passionate about maintaining a fulfilling, rewarding and high-energy work environment while setting the stage for your continued success.

  • Meaningful Work - empowering consumers with data to make the right decisions for themselves and their families
  • Changing the Game - evolving, fast paced culture with career advancement opportunities
  • Community Builders - participating in local charity organizations and wellness initiatives
  • Robust Perks - generous PTO, 401k contributions, tuition assistance, entertainment discounts & more!
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement
    • SalesforceCRM

Location

Downtown Location- your favorite coffee shop, restaurants, breweries, and nightlife are all steps from the office, as well as, transportation lines.

An Insider's view of Healthgrades

What’s the vibe like in the office?

The vibe is pretty chill; everybody dresses very casual, the newly designed office offers a lot of space for collaboration, great kitchens with free snacks and beer/cider/kombucha on tap. We also have 4-6 weeks of time off and flexible work schedules.

Regina

Program Management Director

What's the biggest problem your team is solving?

Evolving consumer expectations are pushing doctors and practice owners to adopt convenient, on-demand delivery of services. Getting doctors to appreciate these changes and mature their business can be a struggle. We’re taking a data-driven, analytical approach to prove that meeting patients' expectations can be a big win for growing their practice.

Steven

VP, Product Management

What makes someone successful on your team?

Good communication. Whether you are falling behind or cruising forward, being able to convey where you are and where you may need additional support really helps with productivity and learning.

Dan

Software Engineer

How do you collaborate with other teams in the company?

Even while working cross-functionally with several different teams, the multiple forms of technology in place make collaboration efficient – Zoom, Slack, Google Drive, etc. Our physical space is set-up nicely for face-to-face coordination with open office space, a big kitchen, and many meeting rooms. We also have plenty of quiet spaces.

Jamie

Senior Product Marketing Manager

What are Healthgrades Perks + Benefits

Healthgrades Benefits Overview

Our inclusive package offers flexible options customizable for everyone – no matter what your family looks like.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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