Implementation Consultant
Our Purpose
Small business makes the world go round – it's the heart of the global economy. At Xero we want millions of small businesses to thrive through beautiful software, advice and connections. We aim to make being a small business more efficient and profitable, and more enjoyable too.
How you'll make an impact
At Xero the customer is the cornerstone of everything we do. We're looking for a passionate consultant with accounting industry knowledge and savvy tech skills, who wants to be part of a software company revolutionizing the small business world.
This role is responsible for two key objectives. First, to help drive the adoption of Xero's Practice Manager within accounting firms. This includes implementing the solution into the firm, while also providing tools to streamline workflows and processes. Second, this role will provide expertise internally to key stakeholders on product & process feedback. This role will need to be able to question and probe stakeholders to uncover new opportunities as well as present solutions that demonstrate how Xero's products solve a firm's specific problems.
What you'll do
- Provide end-to-end implementation of Xero Practice Manager for accountants and bookkeepers
- Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
- Demonstrate Xero solutions in pre-sales context to accountants and bookkeepers; specifically for our practice products and how they work in the Xero ecosystem
- Partner with sales and operations to develop a plan for making Xero a part of each customer's core architecture
- Work closely with the sales team to deliver business plans for partners
- Educate partners on all Xero resources available
- Update CRM system with all client communications including calls, emails and meetings
- Respond in a timely manner to all partner inquiries
- Manage the creation of resources (processes/videos) for frequently asked questions from partners
Success looks like
- Successfully implementing XPM for medium to large firms, including importing of data, applying best practices & fully training/on-boarding staff
- Engaging in virtual or onsite demos for large firms showcasing key efficiencies, ease of use and software guidance
- Delivering results in high growth environments with strong emotional intelligence
- Applying strong business acumen to problem solving and effectively communicates with key stakeholders
- Ability to leverage experience in accounting practice operations to deliver outstanding implementation support
What you'll bring with you
Critical competencies
- Industry expertise- Enthusiasm for the emerging cloud accounting market and its new opportunities
- Building relationships- A natural tendency towards building mutually beneficial partnerships & ability to create quick, strong rapport with accountants and other stakeholders
- Drive for results- Results driven with strong initiative and ability to work independently
- Outstanding communication, planning and presentation skills
- Resilience and adaptability- Capacity to learn, adapt and apply ideas in constantly morphing situations
Experience
- Accounting and/or project management experience required
- Strong knowledge of the workings of an accounting practice and systems or desire to learn
- Understanding of core Microsoft Excel and Google Sheets functions with a willingness to learn more
- Salesforce experience a plus
Why you'll love Xero
Diversity of people brings diversity of thought and we like that. A collaborative and inclusive environment is important to us. Working at Xero will provide you with a diverse and inclusive environment alongside people who will respect, challenge and support you to have fun while you do the best work of your life.
We are a place where personal development, innovation, and change are not only inspired but also celebrated. We value our people and want them to enjoy and take pride in their work.
We have a unique and special culture based around our values (#ownership, #challenge, #beautiful, #human and #champion) and offer a number of other great benefits and perks including Xero shares.
So if you want to hear more and get the opportunity to help shape the next phase in the Xero success story please apply!
Xero is an Equal Opportunity Employer.