Gainsight Administrator
Gloo provides a personal growth platform that enables service providers, our “Champions,” to exchange better insights, resources, and technology to serve their people. Our company name reflects the trusted bond between people that serves as the foundation for growth, and everything we build strengthens that bond. We’re leveraging the same exponential tech that’s driving success in other industries and making it available through personal growth resources such as custom assessments, growth plans, and more. As one of Boulder’s most innovative and growing tech companies, Gloo needs more talented professionals who are driven to make a positive impact.
The Opportunity:
You will join our PADRE Systems team (Pipeline Acquisition Deploy Run Extend) to work toward implementing the Gainsight CS and PX platform and integrating it with our Salesforce instance. To be successful, you'll need to be comfortable understanding business requirements, translating them to effective solutions, and socializing those solutions among your colleagues and business partners.
This is our year to scale our technology and our operational infrastructure in order to handle high transaction volumes. If you’re looking for an opportunity to help a company grow – not just maintain a status quo... this is your chance!
What You’ll Be Doing:
- Work cross-functionally with product owners, sales & success, marketing and revenue operations teams to learn business needs and instrument products. Ensure the effective performance and functionality of Gainsight.
- Design, build, validate and adjust workflows, reports and dashboards that analyze customer data from multiple sources, synthesize findings, and trigger actions for our Sales & Success team to proactively engage with champions.
- Ensure ongoing data integrity by continuously identifying and correcting data issues.
- Create & maintain change management processes.
- Support, maintain, configure and administer Gainsight, owning the Gainsight architecture and configuration. Perform technical administration and day-to-day management.
- Configure and deploy external integrations with Gainsight PX and CS.
- Configure user access and permissions across Gainsight PX and CS.
- Serve as the front line support for our internal end-users to field questions, troubleshoot issues and resolve problems.
- Monitor system performance, data integrity, and user activity to make recommendations for continuous improvements.
- Support business strategy development for the Growth and Success teams.
- Design business rules to import and analyze customer data in Gainsight CS.
- Support Journey Orchestrator for Gloo’s Growth team in Gainsight CS.
- Manage the implementation of new solutions, including requirements gathering, design, testing, training, successful roll-out, and continuous improvement.
- Stretch yourself professionally by jumping into unfamiliar territory whenever necessary.
What We're Looking For:
- BS/BA in Business, Information Technology or a related discipline
- Gainsight CS and PX Admin Experience
- Salesforce Admin ExperienceSalesforce.com Certified Administrator (201)
- At least 5 years of experience in a technology company working as an internal consultant to your business partners
- Experience with design, implementation, customization and reporting of enterprise grade Salesforce installations using multiple record types
- A mind that thinks beyond the tactical activity to see the business impact of the work you do
- Communication (Ability to combine complex data and analyses into actionable output to facilitate decision-making; Ability to engage in active listening and draw out key conclusions from stakeholders, customers and vendor relationships)
- Excellent critical thinking skills; able to break down ambiguous problems into concrete, manageable components and think through optimal solutions
- Excited about how different pieces/elements can be combined and optimized to improve processes
- Proven ability to meet tight deadlines, multi-task and prioritize workload.
- Ability to manage multiple competing priorities simultaneously and drive projects to completion.
- Excellent analytical and problem solving skills
- Must be a self-starter with ability to follow through on projects assignedUncommonly detail oriented – not even one misplaced comma escapes your eagle eye
- The drive to go above and beyond your current title – we need people that want to grow with us!
- Intensely curious mind that seeks to understand the “why” – then immediately begins to design the “how”
- Passionate about making deadlines
The Perks/Benefits
- Compensation and bonus commensurate with experience
- Plenty of time off to keep you balanced
- Medical with HSA contribution
- A dynamic, talented team, dedicated to changing the world and building an incredible business
- Beautiful office space in downtown Boulder on Pearl Street, steps from coffee shops and blocks from hiking trails
- Company Happy Hour Fridays
Applications welcomed from those who are US Citizens or hold a Green Card.