Title: Field Service Engineer 

Reports to: Engineering Managing

Location: Remote      

Travel: More than 50%

MedKeeper creates cloud-based mobile applications to help health care professionals better manage pharmacies and track medications. We're always looking for smart, talented, hard-working people to join our team. We offer a full range of benefits, but the most important one is a fun and casual work environment. We work closely together and we're excited about what we do. We believe that exceptional people create a great culture and ultimately, an outstanding business.

We are an award-winning company based in Denver, Colorado. MedKeeper has been named the KLAS Category Leader for IV Workflow Management in 2017, 2018 and 2019 as well as “Top Vendor-In-Use” by Pharmacy Purchasing and Products (PP&P) for our PharmacyKeeper Verification application. 

Responsibilities:

• Execute installation and start-up of innovative hospital pharmacy devices
• Coordinate device follow-up and servicing in customer sites including but not limited to preventive, predictive and corrective maintenance activities.
• Respond to customer inquiries and maintain professional communication
• Apply factory corrections and enhancements on devices, including installation of new software releases.
• Provide troubleshooting instructions via phone or email to end users.
• Perform follow-up on work procedures defined by the manufacturer.
• Execute customer trainings on products and devices as needed; this will include travel to different geographic regions
• Ability to be accessible for contact by phone and cover rotations for weekend/holiday on-call responsibilities
• Other duties as assigned.

Qualifications:

• Bachelor of Engineering in Automation, Electronics, Mechatronics or equivalent is required
• Minimum of 2 years experience in industrial maintenance and/or servicing.
• Experience in medical device servicing and pharma industry maintenance experience is required
• Familiarity with and technical understanding of automation equipment including but not limited to sensors, electric motors, PLCs etc.
• Strong analytical and problem-solving abilities.
• Refined communication skills with internal and external stakeholders
• Exhibits professionalism, commitment to excellence, detail orientation, and accountability.
• Strong organizational skills with a proactive approach to problem solving.
• Ability to work independently; must be able to manage deadlines and multiple projects concurrently.
• Ability to lift up to 50lbs as an essential function of the role (lifting of equipment for installation and preventative maintenance).
• Proficiency with MS Office applications.

Compensation:

The position includes competitive compensation and benefits including medical, dental, and other insurance; as well as paid holidays and time off. (Will vary by candidate)

This job description is intended to provide information essential to understanding the scope of this position and the general nature and level of work performed by job holders within this position. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.