Enterprise Business Solution Architect

| Greater Denver Area

Organization:

Global Service Delivery

      

Position Details:

The Enterprise Business Solution Architect leverages deep industry knowledge to partner with our clients to understand their challenges and opportunities and then frame creative business, technical, and operating solutions to drive business transformation.  The Enterprise Business Solution Architect challenges the customer to rethink, redesign, and implement fundamental changes to the business, technology and operating models that will reduce expenses, maximize value, and place the company on a new strategic path to win in their market.  The Enterprise Business Solution Architect will be instrumental in driving unified multi-product CSG solutions for our clients.

 

Essential Job Functions

 

Deliver new insights to the customer to help them with enhancing their customers’ experience, modernize their technology architecture and lower their costs.

  • Consult with the Client Business and Strategic Solution Unit teams to provide enterprise-wide solution expertise that integrates business and technology to move the customer’s business forward while solving for their most challenging and complex business challenges. 
  • Leverage deep industry and best practice knowledge in: business trends and optimization, reference architectures, and model companies to facilitate collaborative business process and solution architecture discussions with our customer’s business and IT executives.
  • Track economic and industry trends, as well as competitive threats and understand their implications on customer business. 
  • Advise and educate customer on which of our product and solution portfolio will provide the best comprehensive solution to match the business need. 
  • Work with Client, CBU and SSU to architect the right comprehensive solution(s).
  • Support CBU and SSU teams identifying, developing and positioning larger, more strategic opportunities. 

 

Tailor the pursuit strategy and solution for each customer to maximize our value proposition to the customer.   

  • Collaborate with the Client Business Executive (CBE)/Sales Director on developing a clear and winnable strategy that challenges conventional modes of thinking and approaches to problems.
  • Identify business model innovation and business process re-design/optimization based on customer’s business needs and that can be solved through our product and solution portfolio, as well as partner services and offerings. 
  • Collaborate with the Client Business Executive (CBE)/Sales Director to develop and execute an integrated, multi-faceted strategic account plan that provides the customer with concise facts about their business concern(s) and that presents the implications of various alternatives. 
  • Collaborate with the CBE and Pre-sales to develop and present pursuit plan in a manner that is compelling, engaging and relevant to senior leadership and customers.
  • Lead the SSUs involvement in the pursuit by being the “voice of customer” from a technical perspective. Review the SSUs overall approach, architecture, and technology.  Ensure the solutions are fit for purpose, aligned with the customers strategic business priorities, and are deliverable within an acceptable risk envelope.  Ensure the SSUs develop effective risk mitigation strategies.

 

Design and create the winning deal content that result in successful deal closure.  Expertly compile correct information in a fast and cost- effective manner that includes formatted content and winning proposals.

 

Keep ahead of emerging trends anticipating business impact to incorporate into solution portfolios.

 

Advise CBU and SSU teams on enterprise technology solutions and how to identify larger, more complex opportunities.  Provide guidance on how to position and package compelling deals. 

 

This job requires domestic and/or international travel up to 50% of the time.  More than 50% travel may be required some of the time.

 

Desired Experience, Education, Knowledge, Skills and Abilities 

  • 10 years of telecommunications industry experience in OSS/BSS and consulting. 
  • In-depth experience with the definition and maintenance of complex business and technical roadmaps and strategies. 
  • Bachelor’s degree or equivalent work experience.
  • Strong Management Consulting & leadership skills.  Able to lead customer engagements at an executive level.
  • In-depth knowledge of complex enterprise technology solutions including enterprise service bus, API integrations, mediation, billing and payment systems.
  • Expertise in the development and transformation of architectures in the context of large enterprises, primarily at the logical level, although technical architecture skills will also be beneficial.
  • Knowledge and experience with agile development methodologies and principles. 
  • Solid understanding of billing, marketing, retail and customer care systems.
  • Excellent interpersonal, teamwork, facilitation and negotiation skills with the ability to influence and lead adhoc and cross-functional teams.
  • Previous experience interacting  with C-level execs at large companies is desired.
  • 7-10 years Big 5 advisory services experience is a plus.
  • Strong written, verbal communication and presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and establishes understanding for technical and non-technical audiences. Able to apply modern techniques like design thinking and storytelling to help create alignment with a sense of urgency across the enterprise. 
  • Successful track record of developing new business and quota attainment in a consulting role supporting large to mid-size enterprises with demonstrated experience to identify, qualify, and prioritize prospects while leveraging industry and technical subject-matter-expertise. 
  • Ability to liaise between the customer/prospect and the technical teams and translate business requirements into technical requirements. 
  • Ability to operate in a multi-cultural environment  with an understanding of  business and decision processes in different geographic regions. 
  • Ability to use a personal computer.  Proficiency with other Microsoft Office applications.
  • Ability to read, write, speak and understand the English language in a business environment.
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • CLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases

Location

Denver Tech Center! We just moved into a brand spankin' new building with gym, coffee shop, modern accents and our new branding throughout.

An Insider's view of CSG

How would you describe the company’s work-life balance?

"I love the flexibility CSG offers. They focus on getting the work done and being available to meet business needs. I am able to take the time I need to spend with my family and juggle their many needs. "

Current Employee - via Glassdoor

Senior Accountant

How do you collaborate with other teams in the company?

"People from different teams and with different titles are cooperative and responsive in trying to solve issues."

Current employee - via Glassdoor

Technical Writer

How has your career grown since starting at the company?

"Good definition of accountability and open / encouraged around empowerment. Received two professional training opportunities (certification) quickly and welcomed and embraced by my team as well as those around me. Good networking opportunities to get to know others and build relationships."

Current Employee - via Glassdoor

Devops

What are CSG Perks + Benefits

CSG Benefits Overview

Your benefits, your life, your choice. Our benefits offerings are designed and developed especially for you and your family. CSG provides a comprehensive selection to support your good health and well-being. More importantly, we hope they add value to your life. CSG International is proud to offer employee-focused benefit plan options that are robust in design and support a wide spectrum of employee well-being and health care needs. Plan pricing is market-competitive and in line with industry peers. As U.S. companies face the need to more aggressively control health care costs, CSG maintains an employee-focused strategy. We consistently aim to further maximize your savings through specialty programs, Health (telemedicine,) vendor partnerships and carrier-sponsored enhancements.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CSG makes a $400-$1,200 contribution to your account depending on your family status (single, married, married with kids).
Disability Insurance
CSG pays for a 100% short-term disability plan and an up to 50% of your salary AD&D plan. We also offer long-term disability and supplemental AD&D plans.
Dental Benefits
Our metlife dental plan has 100% coverage on Preventive care, 80% of negotiated fees on services such as fillings, crowns, and bridges and a $1500 lifetime Orthodontia benefit for children under 19.
Vision Benefits
Our Vision Service Plan allows you and your family to save on vision exams, glasses & contacts. Vision exams are covered at 100%, with $20 lenses and an $160-$220 allowance toward frames and contacts.
Health Insurance Benefits
We offers 4 United Healthcare plans, HSAs, CVS/caremark​ prescription coverage, and FSAs. 24/7 counseling & health services, virtual doctors and nurses, and health apps are also provided
Life Insurance
Our UNUM basic life insurance plan is paid by CSG and is equal to one times your annual base salary. We also offer supplemental and dependent plants as well.
Wellness Programs
We also offer programs like 24/7 United Healthcare Health coaching, stop smoking classes, Virtual Visits by Doctor on Demand or Amwell, and 4 mobile health apps to our employees.
Onsite Gym
CSG's new Denver office building provides an on-site gym.
Retirement & Stock Options Benefits
401(K)
Our Fidelity plans allow you to choose your fund and have Fidelity fully manage, partially manage or not manage your plan at all. We also offer post-tax Roth options.
401(K) Matching
CSG will match up to 5% of your eligible earnings in your Fidelity 401(k). If you have between 5-9 years at CSG, the company will contribute another 1.0% of eligible earnings and 2.5% for 10+ years.
Employee Stock Purchase Plan
The ESPP provides eligible employees the option to purchase shares through payroll deduction at a 15% discount off fair market value as of the last day of the month.
Performance Bonus
CSG managers have the ability to offer yearly performance bonuses and spot bonuses to hard-working employees who are going above and beyond. We also offer trips, hard-goods and other incentives.
Child Care & Parental Leave Benefits
Generous Parental Leave
CSG offers up to 16 weeks of paid maternity leave (maternity + bonding), and 6 weeks of paid bonding leave for spouses/partners, birth mothers and adopting parents.
Flexible Work Schedule
We know everyone's life situation varies. Our employees have the ability to dictate how, when, where they work, as long as it does not interfere with their team, their work, or the business.
Remote Work Program
Every position is varies, but CSG's flexible work schedule has the option to work from home when needed. Some employees choose to work remote a few days a week, while others do so fulltime.
Family Medical Leave
LOA eligibility is based on various factors including number of hours worked per year as well as if an employee has been with CSG one year or longer.
Adoption Assistance
CSG will reimburse up to $5,000 of expenses incurred during the legal adoption of child and provide up to 6 weeks of paid bonding leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
CSG’s salaried employee flexible vacation policy is a result of CSG’s belief that performance and meeting or exceeding expectations are the measure for success, not time spent in the office.
Generous PTO
We offer 4-6 weeks of PTO for non-salaried employees.
Paid Volunteer Time
Whether building new homes with Habitat 4 Humanity, donating blood and goods to the Red Cross or matching our employees’ contributions to their favorite charities we care about our communities.
Paid Holidays
We offer 7 paid US holidays. New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, the day after Thanksgiving, and Christmas Day.
Paid Sick Days
Eligible employees may accrue up to 80 hours per calendar year of paid sick time. This time is often broken up by the hour for doctors visits, taking care of sick kids, etc...
Perks & Discounts
Casual Dress
We want our employees to be comfortable and dress in whatever will allow them to perform at their best.
Commuter Benefits
CSG has partnered with WageWorks to offer you a comprehensive Commuter Benefit Plan.
Company Outings
CSG has company-wide annual holiday parties and other events throughout the year.
Stocked Kitchen
Our office has a kitchen and cafeteria area, on top of that the building has a fantastic coffee shop / bistro in the main lobby.
Parking
Our building has it's own parking garage.
Relocation Assistance
Varies job opening to job opening.
Professional Development Benefits
Job Training & Conferences
Professional development is extremely important to CSG, as such participation in conferences, trainings and other events are strongly encouraged and often paid for.
Tuition Reimbursement
CSG encourages career and personal development of its employees by providing financial assistance (up to $3,000 annually) for educational opportunities.

Additional Perks + Benefits

Unlimited Vacation, Competitive Parental Leave, 401k Match, Medical Insurance, HSA/FLEX Plans, Dental Insurance, Vision Insurance, Non-Profit Gift Matching Program, Employee Stock Purchase Plan, Paid Holidays, Education/Tuition Assistance, Commuter Benefits, Adoption Assistance, Local Memberships & Discounts, Travel Accident & Medical Insurance, Life Insurance, Short & Long Term Disability Insurance, AD & D Insurance, Leave of Absence Plans, Medical, Legal Counseling, Free Health Risk Assessments, Free Flu Shots, Tobacco Cessation Program and More!

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