Druva is changing the way companies protect their data. With a service-orientation toward the activities, tasks and processes that make up the day-to-day backup process, we help the modern enterprise protect their data quickly and securely regardless of where it resides, by being instantly available, scalable and easier to use than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at Druva means challenging yourself to always be better.

Druva is looking for an Engagement Manager to provide services to customer requirements and exceed expectations in delivering valued solutions. This Engagement Manager will analyze project goals, create a plan to achieve those goals, and then drive Druva's team members, customer teams and potentially other third parties to achieve those goals while understanding the customer environment and any limitations to execution. You are responsible for managing scope and schedule. Engagement Managers must leverage their management and leadership capabilities to successfully deliver to their team(s) plan, proactively identify and manage risks, resolve issues and escalate where appropriate to drive projects to successful completion, while exceeding customer expectations.

Key Responsibilities

• Own technical account management for implementation, optimization, and integration of Druva’s products within customers’ environment
• Plan, organize and manage all phases of a project lifecycle to ensure successful implementation. This includes developing and managing project plans, project schedules, team goals and success criteria and project milestones
• Ownership and responsibility to manage issues, risks, decisions and outcomes from their team’s tasks and activities, and the overall success of a project
• Proactively update customers about cloud updates, upgrade and ensure necessary action to maintain availability and customer satisfaction Ability to demonstrate experience to successfully manage concurrent projects/customers
• Ensure timely resolution of customer issues by coordinating with cross-functional teams
• Run Quarterly Business Review and project status updates with customer

Desired Skills and Experience

• 5+ years Project Management / Engagement Management managing enterprise customers in Professional Services or Consulting Firm
• Environment Bachelor Degree or equivalent experience
• PMP Certification a plus
• Ability to take ownership, work under pressure and meet deadlines on time
• Team player willing to work in an international environment and be part of a global team
• Works effectively in a dynamic environment with changing priorities
• Results-oriented, prioritizes work activities, plans and stays organized to meet commitments
• Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management

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Druva is an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

To all recruitment agencies: Druva does not accept agency resumes. Please do not forward resumes to our jobs alias, Druva employees or any other company location. Druva is not responsible for any fees related to unsolicited resumes.