Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!

The E-Commerce Program Manager will provide strategic leadership and guidance of Zoom e-commerce flows to create a best-in-breed online customer experience. 

This person will work with in-house and agency resources to manage and oversee all product buy-flows. This person will have the responsibility of finding ways to acquire, engage and re-engage consumers in order to meet sales goals. This role will require a strong analytical background as well as a creative mind and must work at both a strategic and tactical level. 

This position will own strategy, design and project management of all product e-commerce flows. This person will collaborate closely with internal and/or outsourced Marketing, Engineering, Billing, Data Science, Product Development and other areas of the company to execute existing, and develop new, online initiatives and opportunities designed to meet the needs of the customer and meet/exceed the E-Commerce revenue goals.

Responsibilities

• Provide on-going strategic insights and thought leadership on industry, customer and marketplace trends to support strategy.
• Generate timelines, revenue targets, and customer conversion rates on e-commerce site; work with internal/external cross-functional partners and resources to successfully manage and execute against those objectives
• Partner with marketing team to ensure brand strategy and DNA is reflected in marketing content and overall customer experience (initial outreach, website experience, customer service, etc.)
• Analyze, synthesize and report on data and sales analytics to inform strategy; analyze sales and customer trends for recommendations on product offerings
• Recommend site updates derived from site analytical insights, brand marketing initiatives and e-commerce-specific drivers
• Identify and recommend new business opportunities to drive growth, including cart abandonment, retargeting and email
• Work with existing teams to improve back-end infrastructure, including analytics dashboards, coupon-code offerings and follow-up initiatives 

Requirements

• 5+ years of E-Commerce management experience including, strategic, creative, multiple products, multiple countries, (SaaS company experience preferred)
• Strong customer acquisition experience
• Demonstrated ability to successfully grow an E-Commerce brand
• Strong analytical skills, both qualitative and quantitative, to guide business strategy decisions
• Ability to work at both a strategic and tactical level
• Bachelor’s Degree in Business, Marketing, Technology or related field required
• Experience with E-Commerce marketing and digital agencies and vendors
• Strong project management skills
• Familiarity with financials and budgeting
• Ability to clearly communicate and influence decision making at the executive level
• Extremely strong data analysis skills, ability to run queries and reports to analyze customer data and calculate metrics
• Mastery of web analytics research tools to drive decision making

Check us out with a free download: zoom.us/download

Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. Our combined differences are what make us Zoom!