Reports to: Chief Revenue Officer

Location: Denver, CO or NYC

Help shape the future of how people experience the digital world. You'll be at the forefront of an exciting shift in how digital identity authentication allows companies and consumers to transact with trust in the digital world.

We’re actively looking to add exceptional people to our team who align with how we envision ourselves culturally and professionally. As a lens to how outsiders see Payfone, you will represent a team of people who love what they do and who they work with.

POSITION SUMMARY

The Director of Customer Implementations will be part of the Revenue organization. Operating as player and coach you will be responsible for a growing team of Implementation Managers, as well as your own key strategic customer projects. You will be responsible for managing the entire client implementation experience from the project kick off through to go-live and successful transition to the Customer Success Team. The successful candidate will possess leadership qualities, excellent and clear communication skills, build strong relationships with our new customers and across the company. Additionally, the Director will drive both technical and client on-boarding process improvement, contribute to company’s revenue goals via efficient on-boarding, and will set and manage expectations with internal and external stakeholders.

RESPONSIBILITIES

As a member of the Revenue organization, the Director of Customer Implementations will perform:

• Manage the Implementation Team to drive customers proactively to successful product go-live 

• Identify and implement process improvements that shorten the implementation timeframe, evaluating both technical and client methods. 

• Manage revenue implications in a fluid environment and updating the CRO on project go-live schedule

• Strong and clear written and verbal communication, document objectively 

• Proactively manage internal and external KPIs to ensure success, including Time to Revenue 

• Post production go-live, manage the hand-off to Customer Success team post implementation go-live

• Recruit, hire and train new Implementation Team project managers

• Manage key implementations directly

EDUCATION & EXPERIENCE

• 3-5 years of successful team management experience, managing medium-sized projects, across multiple functions

• A Leader with the associated skill set

• Experience of implementing a technical product within large enterprises

• Excellent customer communication skills and the ability to build working rapport with a wide range of clients 

• Proactive approach to solving problems, ability to lead technical implementation projects from kick-off to go-live

• Able to build strong partnering relationships, influence, tailor communication, set expectations and act assertively (when necessary) without alienating team members

• Basic knowledge of Revenue implications to successful and timely implementation

• Strong communication skills, both internally and externally

• Proficiency in Project Management tools, Jira Suite, Confluence

• Ability to prioritize tasks/objectives with strong organizational, administrative and analytical skills

COMPENSATION

A compensation package composed of a base salary and equity component will be structured to attract a uniquely qualified candidate. Excellent health benefits are included.

ABOUT PAYFONE

Payfone is the leading digital identity authentication network for the connected world. Our real-time, passive identity authentication solutions enable consumers and the world’s largest banks, insurers, brokerages and technology companies to thwart digital identity theft and transact with trust. Learn more at http://www.payfone.com and https://www.linkedin.com/company/payfone.

This position description should not be considered the final description of the position. It should be assumed that we would, to some extent, structure responsibilities in accordance with the successful candidate’s capabilities and changing business conditions.

Payfone is an equal opportunity employer committed to providing equal employment opportunity for all people regardless of race, color, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics.

No employment sponsorship will be provided.