Director, Customer Implementations at Payfone

| Greater Denver Area
!Sorry, this job was removed at 11:38 a.m. (MST) on Thursday, April 2, 2020

Reports to: Chief Revenue Officer

Location: Denver, CO or NYC

Help shape the future of how people experience the digital world. You'll be at the forefront of an exciting shift in how digital identity authentication allows companies and consumers to transact with trust in the digital world.

We’re actively looking to add exceptional people to our team who align with how we envision ourselves culturally and professionally. As a lens to how outsiders see Payfone, you will represent a team of people who love what they do and who they work with.


The Director of Customer Implementations will be part of the Revenue organization. Operating as player and coach you will be responsible for a growing team of Implementation Managers, as well as your own key strategic customer projects. You will be responsible for managing the entire client implementation experience from the project kick off through to go-live and successful transition to the Customer Success Team. The successful candidate will possess leadership qualities, excellent and clear communication skills, build strong relationships with our new customers and across the company. Additionally, the Director will drive both technical and client on-boarding process improvement, contribute to company’s revenue goals via efficient on-boarding, and will set and manage expectations with internal and external stakeholders.


As a member of the Revenue organization, the Director of Customer Implementations will perform:

  • Manage the Implementation Team to drive customers proactively to successful product go-live 

  • Identify and implement process improvements that shorten the implementation timeframe, evaluating both technical and client methods. 

  • Manage revenue implications in a fluid environment and updating the CRO on project go-live schedule

  • Strong and clear written and verbal communication, document objectively 

  • Proactively manage internal and external KPIs to ensure success, including Time to Revenue 

  • Post production go-live, manage the hand-off to Customer Success team post implementation go-live

  • Recruit, hire and train new Implementation Team project managers

  • Manage key implementations directly



  • 3-5 years of successful team management experience, managing medium-sized projects, across multiple functions

  • A Leader with the associated skill set

  • Experience of implementing a technical product within large enterprises

  • Excellent customer communication skills and the ability to build working rapport with a wide range of clients 

  • Proactive approach to solving problems, ability to lead technical implementation projects from kick-off to go-live

  • Able to build strong partnering relationships, influence, tailor communication, set expectations and act assertively (when necessary) without alienating team members

  • Basic knowledge of Revenue implications to successful and timely implementation

  • Strong communication skills, both internally and externally

  • Proficiency in Project Management tools, Jira Suite, Confluence

  • Ability to prioritize tasks/objectives with strong organizational, administrative and analytical skills



A compensation package composed of a base salary and equity component will be structured to attract a uniquely qualified candidate. Excellent health benefits are included.


Payfone is the leading digital identity authentication network for the connected world. Our real-time, passive identity authentication solutions enable consumers and the world’s largest banks, insurers, brokerages and technology companies to thwart digital identity theft and transact with trust. Learn more at and

This position description should not be considered the final description of the position. It should be assumed that we would, to some extent, structure responsibilities in accordance with the successful candidate’s capabilities and changing business conditions.

Payfone is an equal opportunity employer committed to providing equal employment opportunity for all people regardless of race, color, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics.

No employment sponsorship will be provided.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • AngularJSFrameworks
    • SpringFrameworks
    • OracleDatabases
    • RedisDatabases
    • Dynamo DBDatabases


We're in the heart of Downtown Denver. Our office is accessible via light rail and steps from various restaurants, cafes and the 16th Street Mall.

An Insider's view of Payfone

What’s the vibe like in the office?

The vibe is great! Payfone's done a good job hiring people who really fit the company culture, so everyone gets along. It makes it easy to work hard when you know everyone else in the office is equally motivated and working to make the company more successful. Payfone also does a great job hosting events that get everyone together outside of work.


Implementation Manager

How has your career grown since starting at the company?

I'm constantly challenged to think outside the box. The complexity of our products creates an environment where the projects I'm working on require that I switch between several skills from documentation to data analysis and research. It couldn't get any better! I have a wider and deeper understanding of how a tech company operates.


Associate Business Analyst

What are Payfone Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
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