Downtown Denver-based Start-up Company seeks a dynamic service-oriented professional who is highly-organized and has experience catering to affluent clientele from around the world. This position entails assisting Inspirato members with pre-planning their stay in the destination, creating a detailed itinerary and sharing this information off to the Destination Concierge, who will assist the member during their stay.

Responsibilities:

• Set up and maintain a work space to facilitate the planning process
• Obtain, negotiate and maintain vendor information and pricing
• Maintain a “working relationship” with preferred vendors
• Create and build itinerary extracts to reflect all destination options. Assist destination team with creating and maintaining an activity binder for each season in the residences
• Collaborate with the Personal Vacation Advisor for each member stay after the reservation is transitioned made
• After initializing contact with the member, follow up with member by phone or email
• Once the member has responded with requests, either by email or phone, the planner will begin planning as follows in collaboration with the Personal Vacation Advisor:
  • Arrange ground transportation or rental vehicle based on member requests
  • Obtain grocery order and forward to destination concierge, or follow up with member’s Personal Vacation Advisor if they will be submitting grocery order online
  • Contact vendors to order any special baby equipment rentals, business meeting materials, party rentals, ski equipment rentals and bike rentals
  • Make any dining reservations
  • Arrange chef or catering requests, and work with the vendor to coordinate details
  • Make any activity reservations
  • Make any spa or fitness reservations
  • Work with destination team to accommodate any special requests by the member or Personal Vacation Advisor for special occasions such as birthdays, anniversaries and holidays
• Finalize the itinerary and ensure it is sent to the member and destination concierge at least 48 hours prior to their arrival
• Discuss any special requests and provide any information about the member stay to the destination concierge. If available, offer assistance to the DC in the field if needed for set-up, meeting with member, grocery shopping and member special requests 
• Based on availability, the planner may be asked to act as or support a destination concierge in the field
• Communicate with Personal Vacation Advisors and Denver office personnel and provide any destination information when requested
• Attend regional destination team conference calls when scheduled

Required Skills: To perform the job successfully, an individual should demonstrate the following competencies:

• Software Expertise - Proven expertise in the Microsoft Office Suite
• Luxury Travel Experience - Experience in the luxury travel industry is preferable
• Project Management - Must be able to manage multiple tasks simultaneously, ensuring that all components of each task are properly presented, managed and reported
• Problem Solving – Must be able to solve problems in a timely manner; gather and analyze information skillfully and efficiently; and work well in group problem solving situations
• Communication Skills - Must be able to communicate effectively, professionally and in a concise manner, both verbally and in writing
• Adaptability - Adapt to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events, appreciates the opportunity to adjust and adapt with the growing business

Qualifications: Candidate must meet the following qualifications:

• A degree in Resort and Hospitality Management preferred
• A minimum of 2 years of experience working successfully in a similar business
• French & Spanish language skills preferred