Customer Success Executive at Vertafore
Make an impact and love what you do! Vertafore is a top provider of software for the insurance industry that keeps transforming. We create award-winning solutions to boost productivity, lower costs and help agents and carriers grow their businesses. We respect and value our team, and we look to bring the best talent together to make our future even stronger.
We are currently seeking a customer-centric, energetic, and highly-motivated individual to join our Customer Success group. The Customer Success Executive is responsible for leading a team to cultivate and maintain strong relationships within assigned customer accounts to create high levels of customer satisfaction. The Customer Success Executive works closely with Professional Services, Product, and Sales to ensure customers are pleased with Vertafore. This role is equivalent to an Engagement Manager or Program Manager role and will work directly with our largest clients at the C-level.
- Report directly to the VP of Customer Success, Strategic Accounts and work with Vertafore's largest clients throughout large-scale, complex software implementations
- Initiate programs by leading alignment on program scope, release planning, aligning one or more teams on vision, business goals, creating program structure, and securing cross-functional support.
- Develop strong partnerships with functional leaders to drive focus on business objectives. Be a trusted partner for executive management to ensure program success.
- Provide visibility to program status (key decisions, dependencies, issues, risks, metrics, etc.) on an ongoing basis through push status reporting
- Manage "program/feature" dependencies across multiple teams, scrum teams, functions, divisions, and stakeholders.
- Anticipate and aggressively remove obstacles that slow down or prevent project teams from delivering on project goals.
- Create a collaborative environment that fosters creativity, innovation, and learning.
- Be a thought leader within the organization, someone who can help advance our Product & Technology strategy globally and challenge others in the organization to change.
- 5+ years' experience working for consulting and/or SaaS company
- 5+ years working on complex software implementations
- Possess strong phone, written and verbal communication skills with excellent presentation skills
- Confident, high energy, self-motivated and a true team player
- Experience working with senior and executive level customer contacts
- Demonstrated ability and desire to work and excel in fast-paced environment
- Excellent multitasking and project management skills
- Understanding of Internet and web applications with a desire to learn new technologies
- Ability to understand and articulate technical concepts and derive solutions
- Well-organized, with a high attention to detail and ability to prioritize
- Proficiency with MS Office
- Salesforce experience preferred
- Gainsight experience a plus
- Insurance industry experience is a plus