Overview of GAN’s Community Coordinator

The Community Success Coordinator supports our community of over 150 accelerators, startup studios, and hubs from around the world with the operational resources, insight, data, and connections they need to run a world-class program. The Community Success Coordinator strives to bring our incredibly diverse global community together, and work to help build relationships and foster community through meaningful connections and events among all members. The Community Success Coordinator will spend time providing ongoing support for our members as well as addressing the needs of the members’ portfolio companies. This involves gathering and maintaining accurate data on all program dates, scheduling multiple touchpoints for outreach with each member and their founders, and executing the scheduled communication and follow-up strategy for each member.

The Community Success Coordinator will also work closely with Head of Insight, Data, and Community on company-wide projects and initiatives, including maintenance and continued upkeep of member pages and events on GAN & GSSN’s external websites, GAN.co and GSSN.co, as well as our internal member portal - Insight. The Insight platform currently hosts some of GAN & GSSN’s most valuable products and resources for both accelerators and their portfolio companies. The resources available through Insight will continue to evolve over time based on the needs of our customers.

To be successful in this role, you are both an empathic and driven individual who understands that our members' needs come first, and provides thoughtful and caring service by understanding the individual strategic objectives of each member in order to assist and deliver the support that helps our members succeed.

Core Responsibilities

• Conduct new member and staff onboarding process, including onboarding calls

• Offboard members & staff

• Track program dates (application deadlines, cohort start/end dates, demo day dates)

• Host recurring Community Roundtable Calls

• Founder account maintenance, onboarding & answering specific questions

• Work closely with the marketing team to ensure program & news is promoted via various media channels

• Prompt responses to all questions and troubleshooting related to member requests and founder needs

• Facilitate member connections and introductions

• Tracking internal KPIs

• Work closely with the Head of Insight, Data, and Community to draft monthly newsletters

• Conduct 1:1 member calls

• Oversee member communication channels, such as Google Groups and Slack

• General upkeep of GAN Insight (GAN’s member-only online portal) as well as public-facing pages 

• Oversee A/R, including tracking renewal revenue forecasts and invoicing/communication with members & the accounting team regarding renewals

• Work closely with the marketing team maintaining clean marketing lists

• Create & maintain all member account data on internal CRM

Minimum Qualifications

• You have excellent verbal and written communications, and are impeccably organized and detail-oriented

• You are comfortable working with people from different cultures, backgrounds and across different timezones

• You are process-oriented and have the ability to successfully manage multi-step processes and track follow-up tasks

• You have the ability to work autonomously and proactively, and can also work with cross-functional teams

• You are proficient with Microsoft Office Suite and Google suite of tools

• You care about people and want to be part of a unique team that supports one another

• You find a way to weave the word “grapefruit” into your email (see below) showing your capacity to pick up on details

• You embody GAN’s values (see Page 1)

Bonus Points

• 1-2 years of experience in account management, customer relationship management, or customer success management

• Experience with Hubspot

• Familiarity with the technology startup community or interest in supporting technology startups and entrepreneurs around the world

• High EQ and a sense of humor (we’re fun!)

• You have international experience and wouldn’t mind doing some travel, including overseas

Your Compensation:

Total compensation for this role is between $55,000 and $75,000 based on experience, and is made up of a base salary and bonus. We’ll discuss this more with you early on as we begin the interview process.

Equal Opportunity Employment:

GAN is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. GAN is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including any job seeker with a disability. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected].