Reports to: Director of Customer Success Enablement

Location: Boulder, CO

Who You Are:

You love people. You love their stories. You're extremely comfortable wearing multiple hats. Whether it is solo researching and writing, planning and hosting major events, or managing online communities-- you enjoy supporting customers any way you can. You are happy bridging multiple teams to make sure projects get done right the first time.

The bottom line? You will build and leverage relationships with Kapost’s customers and online communities to advocate for the Kapost brand and increase engagement in our content marketing education opportunities.

Primary Responsibilities:

• Manage an army of advocates: recognize, recruit, engage, and drive their advocacy efforts within the Kapost community, Content Marketing Academy, and third party peer review platforms

• Work with Customer Success Managers and the content marketing team to build case studies to highlight our customers’ greatest achievements

• Coordinate and manage logistics for customer events and industry conferences/trade shows including booth set-up and coordination, customer and prospect happy hours or dinners, and co-sponsored events with partners

• Own and analyze data for all customer-related surveys (NPS, engagement activities, acts of advocacy, etc.)

• Drive advocacy with 3rd party peer review platforms like G2Crowd and TrustRadius

Requirements/Skills:

• Experience with managing software applications in a customer success/account management function

• Proven time management skills in an environment where you may be managing several customer engagements simultaneously

• Excellent verbal, written, and interpersonal communication skills

• Must be a quick learner, self-starter, and have the ability to work with minimal supervision in a fast-paced environment

• Dedication to deadlines with a high level of comfort holding others accountable to project timelines and deliverables

• Experience with technology stack of: Salesforce, Marketo, Eloqua, Gainsight, Smartsheet, Slack, Google Apps, Microsoft Office, etc. a plus

• Four year university/college degree required

• Content marketing experience/expertise a plus, but not required

  About the Company:

  Kapost is revolutionizing the way that companies produce the right marketing content for the right customer at the right time. As the world's leading provider of B2B content marketing software, we are partnering with our 150+ clients -- GE Digital, LinkedIn, IBM, and Salesforce to name a few -- to power their content operations. We’ve been featured as a great place to work by Built In Colorado. We're growing fast and are looking to add to our talented team. Read more about our culture here!

  At Kapost, our culture is centered around hiring exceptional people who are empowered with creative freedom and autonomy. Our team is made up of extraordinary individuals, both personally and professionally, and we plan on always keeping it that way.

  Ready to join an inventive, results-driven team that loves modern marketing? We’d love to hear from you. Fill out the form and upload your resume, cover letter, and a writing sample below.