Customer Advocacy Associate at RingCentral

| Greater Denver Area
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Customer Advocacy Associate 

Job Type: Full-Time
Location: Denver, CO or Belmont, CA
Department: Product Marketing

Job Description:  

RingCentral is looking for Customer Advocacy Associate who will support day to day marketing and sales customer advocacy requests. RingCentral is the market leaders in UCaaS, and this role will be focused on developing a customer advocates for public and private facing activities. This position will be driving revenue growth through the creation of compelling customer references and evidence materials, build brand awareness, and deepen relationships with existing and prospective customers.

This role is highly visible and cross-functional, requiring regular communication with RingCentral's corporate marketing, product marketing, sales leadership, sales reps and business development members. This individual will also need to manage timely deliverables with strong communication and cross-functional partnering skills. They must be team oriented and have a 'can do' attitude and be comfortable working in fast paced, team-oriented environment. 

Responsibilities:

  • Recruit customer references that aligns to sales, product growth, and key marketing initiatives
  • Partner with customer reference desk team member to maintain reference tracking system within Salesforce and intranet for sales enablement
  • Support customer community with the latest customer content, Customer ConnectCentral Meet-Ups
  • Project manage customer reference requests focused on account sizes of 50 to 1000 employees from marketing, sales, AR/PR and web teams
  • Coordinate customer interviews to gain a deeper understand of their RingCentral use case
  • Lead the formulation and ongoing tracking of customer advocacy programs, with the ability to run multiple programs at one time

Qualifications:

  • Bachelor's degree plus 3 years of program/project management or event experience
  • Comfortable with written and verbal communication skills (both internally, externally)
  • Excellent collaboration skills, self-motivated and willing to take initiative
  • Strong attention to details
  • Ability to multi-task, prioritize and problem solve
  • Real passion for building customer advocates and developing customer experiences
  • Proven track record of successfully handling stakeholder relationships at all levels
  • Listening and persuasion skills

About RingCentral


RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral's open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an EEO/AA employer. 

Tier2 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • OracleDatabases
    • ConfluenceManagement
    • MedalliaCMS
    • BoxCMS
    • SalesforceCRM

Location

We are located in the Denver Tech Center.

An Insider's view of RingCentral

How do you collaborate with other teams in the company?

Our product makes collaboration at the core of our company. I like to leverage face-to-face communication and connect directly with other teams to discuss ways that we could be more effective in our hiring strategies. We are the type of company where people actually want to have direct connections because it preserves our values and our culture.

Anthony Smith

Team Lead, GSS Recruiting

How does the company support your career growth?

RingCentral is where I feel my career really took off. The career growth here is personalized, thoughtful, and supported by mentors and management. I love the work that I do and feel like my personality bleeds through into everything I touch. I have never felt so connected to an organization and I know there is only more good things ahead!

Melissa Regan

Manager, Global Onboarding & Enablement

How do you make yourself accessible to the rest of the team?

Being accessible is critical to RingCentral’s culture and success. I ensure I keep my door open and sit on the floor with the team. To me, nothing should prohibit you from being available to your team and others. I am glad to work at a company that gives me the tools and technology to connect - even when I am 300 miles away!

Ayub Mohammed

AVP, Small Business Sales

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered breakfast and lunch daily, as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

At RingCentral, we offer a competitive benefits package including medical, dental, vision, 401K, Employee Stock Purchase Plans and many more perks!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Besides RingCentral's onsite gym, we do many fitness classes that encompass working together and having fun!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Promote from within
Customized development tracks
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