Customer Advocacy Associate

| Greater Denver Area

Title: Customer Advocacy Associate 

Location: Denver, CO or Belmont, CA

Department: Product Marketing

 

Job Description:


RingCentral is looking for Customer Advocacy Associate who will support day to day marketing and sales customer advocacy requests. RingCentral is the market leaders in UCaaS, and this role will be focused on developing a customer advocates for public and private facing activities. This position will be driving revenue growth through the creation of compelling customer references and evidence materials, build brand awareness, and deepen relationships with existing and prospective customers.


This role is highly visible and cross-functional, requiring regular communication with RingCentral's corporate marketing, product marketing, sales leadership, sales reps and business development members. This individual will also need to manage timely deliverables with strong communication and cross-functional partnering skills. They must be team oriented and have a 'can do' attitude and be comfortable working in fast paced, team-oriented environment. 


Responsibilities:

  • Recruit customer references that aligns to sales, product growth, and key marketing initiatives
  • Partner with customer reference desk team member to maintain reference tracking system within Salesforce and intranet for sales enablement
  • Support customer community with the latest customer content, Customer ConnectCentral Meet-Ups
  • Project manage customer reference requests focused on account sizes of 50 to 1000 employees from marketing, sales, AR/PR and web teams
  • Coordinate customer interviews to gain a deeper understand of their RingCentral use case
  • Lead the formulation and ongoing tracking of customer advocacy programs, with the ability to run multiple programs at one time

 

Qualifications and Skills:

  • Bachelor's degree plus 3 years of program/project management or event experience
  • Comfortable with written and verbal communication skills (both internally, externally)
  • Excellent collaboration skills, self-motivated and willing to take initiative
  • Strong attention to details
  • Ability to multi-task, prioritize and problem solve
  • Real passion for building customer advocates and developing customer experiences
  • Proven track record of successfully handling stakeholder relationships at all levels
  • Listening and persuasion skills
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Technology we use

  • Product
  • Sales & Marketing
    • ConfluenceManagement
    • MedalliaCMS
    • BoxCMS
    • SalesforceCRM

Location

We are located in the Denver Tech Center.

What are RingCentral Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
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