Contact Center/IVR Implementation Manager - Denver

| Greater Denver Area

Contact Center/IVR Implementation Manager

This is an office based role in our Denver office.
The RingCentral environment is fast paced, high octane, success driven, team oriented and committed to growing the business in a virtually untapped market. Do you have the ability to thrive in start up environment? We are looking for candidates with an entrepreneurial spark!

The Contact Center Implementation Manager at RingCentral will play a key role in planning and development and functions of the contact center our white gloved partner inContact. This role will drive implementation of InContact Studio and Central functionality within new Contact Center ACD designs and training.

Job requirements:

  • BS/BA in technical (e.g., Computer Science/Information Systems) field or equivalent work experience required.
  • Equal years of professional experience beyond education requirements as noted above
  • Implementation & Solutions: broad skills in both technology & analysis
  • Strong trouble shooting and problem solving skills
  • Excellent communication (Written and Verbal) interpersonal skills
  • Cloud experience a plus
  • Previous experience / certifications with any recording system
  • Experience in supporting worldwide customers/Business Partners
  • Expert Services: deep skills in specialized technical & functional areas
  • Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter. 

TECHNICAL

  • Providing technical configuration for IVR specific to InContact Studio programming (looking to have for Sr Managers)
  • Consulting, Design and development of IVR integrations
  • Enterprise account exposure – high end call centers
  • Providing process, data and object modeling in a variety of application and database environments.
  • Providing database design, development, and enhancement, as well as management and coordination of changes to existing CRM applications.
  • Providing technical architecture leadership, analysis, design, development, and enhancement.
  • Expertise in industry leading contact center technologies.
  • MS office knowledge (excel, project plans, smartsheet, visio)

BUSINESS 

  • Presenting a professional image in conduct, attitude and attire.
  • Assisting with the development of client information management standards and evaluation of technology trends.
  • Consulting Experience

Bonus Experience: 

  • Contact center operational experience
  • Contact Center software solution experience

 Tier4

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Technology we use

  • Product
  • Sales & Marketing
    • ConfluenceManagement
    • MedalliaCMS
    • BoxCMS
    • SalesforceCRM

Location

We are located in the Denver Tech Center.

What are RingCentral Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
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