Business Systems Advisor:

• Create clear problem statements and project charters – documenting problems, project scope, stakeholders and expected benefits
• Analyze problems and projects to define the solutions and resources required to execute
• Develop clear cost/benefit propositions working with stakeholders to prioritize their needs
• Manage the execution of a standing portfolio of projects
• Manage internal and external project resources in the implementation of solutions
• Contribute to the execution of work with expert knowledge of technology in the Business Systems portfolio

KEY COMPETENCIES

• Coordinate with internal resources and service delivery partners to deliver complex technology solutions
• Directs solution, operational service, partner, and sub-contractor teams that deliver and develop services and solutions
• Develop project plans to define scope/deliverables, establish timelines, identify dependencies and identify critical path items
• Establish communications management plans for each project consisting of cadence calls, scheduled email communication, and other agreed upon tools
• Successfully communicate with senior executives on projects and have the ability to articulate highly technical subject matter to non-technical individuals
• Monitor and report on all phases of the project to multiple stakeholders, focusing on budget, risk and schedule
• Identify resource requirements and acquire the appropriate resources in a timely manner
• Conduct and document high level risk management and effectively implement risk contingency strategies
• Proactively contributes to the customer’s business improvement, planning, and budgeting process.
• Develops strategies and processes with the stakeholders in areas such as performance metrics and measure, escalation, change management and communication.
• Experience managing enterprise IT services in a SaaS, PaaS, and IaaS environment with platforms such as Office365, Salesforce, etc.

EDUCATION, CERTIFICATIONS AND EXPERIENCE

• Bachelor’s degree in Information Systems, IT Project Management or Business Technology preferred; combination of education and equivalent work experience considered in lieu of degree
• PMP or equivalent experience, s/he should be familiar with PMP requirements, and should demonstrate at least 2000 hours leading and directing projects, and 20 hours of project management education
• 3+ years of experience with IT Projects from inception to completion
• Experience managing and administrating cloud platforms: Azure, O365, AWS, Salesforce and other PaaS, SaaS offerings
• Understanding of ITIL framework and ITSM methodology
• Broad working knowledge of information technology systems: compute, storage, networking, cloud, telephony, collaboration and enterprise systems (ERP, ITSM, HRIS).
• Experience gathering business requirements.
• Experience producing system, process, and training documentation.

KNOWLEDGE AND SKILLS

• Solid foundational understanding of Microsoft Office products (Word, Excel, PowerPoint)
• Excellent interpersonal skills and the confidence to be an honest advocate, willing to push back when needed for the best interest of the business and the customer
• Experience working with project management software such as MS Project and Visio with some exposure to online PM tools – Trello, Teams, Jira
• Ability to read, analyze, and interpret general business correspondence, policies, and technical procedures.
• Willing to take ownership of issues and customer situations and develop action plans to assure customer satisfaction  
• Excellent verbal and written communication skills in English
• Excellent organization and time management skill
• An entrepreneurial spirit and cultural fit