Company Information

Marketo provides the leading engagement marketing software and solutions designed to help marketers develop long-term relationships with their customers – from acquisition to advocacy. Marketo is built for marketers, by marketers and is setting the innovation agenda for marketing technology. Marketo puts Marketing First. Headquartered in San Mateo, CA, with offices around the world, Marketo serves as a strategic partner to large enterprise and fast-growing small companies across a wide variety of industries. To learn more about Marketo’s Engagement Marketing Platform, LaunchPoint® partner ecosystem, and the vast community that is the Marketo Marketing Nation®, visit www.marketo.com.

Job Description

The Customer Success Operation - Associate Project Manager can be based in Denver, CO. Project managers are skilled at getting the best out of the people and projects that they oversee. They thrive when planning projects and working with project teams. We’re hiring a self-motivated Project Manager with experience working on business systems in a blended Waterfall/Agile environment. Driven, problem solving, creative individuals who will fit with our diverse and collaborative culture are encouraged to apply. Project management responsibilities include delivering projects on time, within budget and meet the business quality standards. Project managers should have a familiarity with operational processes and interaction with other teams, and driving team members to completion.

We are looking for someone who demonstrates:

• Intense collaboration
• Passionate customer focus
• Thoughtful, fast, disciplined execution
• Tenacious commitment to continuous improvement
• Relentless drive to get the job done
• Team spirit

Here is a glimpse of what you’ll do…

• Manage medium to high complexity projects end to end.
• Use appropriate change management techniques to control project scope, schedule, costs, and business requirements.
• Perform structured risk management to minimize project risks
• Manage communications across all the project organizations around status, timeline and milestones.
• Create and maintain comprehensive project documentation escalate to management as needed
• Ensure that quality, risks and issues and lessons are reported in a timely manner and controlled
• Regularly report the status of the project, progress vs. plan, risks & issues to Project Team (Stakeholders, Business owners etc.)
• Maintain relationships and communication with all key stakeholders- set and manage team expectations throughout the project lifecycle
• Develop and manage Risk and Issues Register, Quality Assurance Plans, project dependencies, Acceptance Test Plans, Go Live Plans, Process Flow Diagrams, Training Plans
• Direct allocated Project team members as required to execute project plan with quality. Manage project team of 5-20 people including IT, and business owners

Here is some of what you’ll need (required)…

• Significant demonstrable experience in running end to end project independently
• Ability to influence others – must be very skilled at informing, motivating and leading others to action on key project deliverables
• Bachelor’s degree or equivalent experience in a relevant field required, with 2 to 3 years of experience in a project management / business analysis
• Requirements gathering experience, customer relationship management
• Strong analytical and problem-solving skills with great attention to detail
• Ability to multi-task and summarize complex situations, with the flexibility to adapt quickly to change
• Expertise in MS Office, Project management tools with minimal supervision
• Must be an approachable, upbeat, team player, able to coach and lead by example as needed
• Must be a strategic thinker able to convert transformative ideas to practical solutions that deliver successful results
• Organizational agility – must possess the ability to interface with and influence all levels of the organization and across functional boundaries
• Strong verbal, written, and presentation skills
• Experience in project management, including project design, proposal evaluation, vendor analysis, project reporting, and financial management

Here are a few of our preferred experiences…

• Working knowledge of Jira, SFDC, Project Management tools would be an advantage 
• PMP and Agile training preferred