Associate Implementation Specialist
As an Associate Implementation Specialist, you will play a key role in the planning and implementation of software projects, remaining primarily responsible for content collection, project timeline management, and ensuring projects meet organizational standards and are delivered on time.
Engrain is a recognized leader in next-generation interactive technology and visualization software solutions for the multifamily, commercial, residential, storage, and retail real estate industries. We are on a mission to disrupt the residential and commercial real estate industries through a holistic line-up of beautifully designed software solutions that challenge convention to change the way people interact with data.
Our high-quality standards are emphasized by our passion for what we do. As a member of our team, you will have the opportunity to uphold these standards while helping to foster a fun and energetic company culture.
You are:
Self-directed, proactive, and solutions-oriented
Able to thrive in a dynamic and high growth environment
A team player who is able to manage a large volume of work with strong attention to detail and focus on client satisfaction
You can expect to:
Gather, analyze and process client content and data throughout various stages of the project life cycle to ensure project and client success
Leverage design applications to modify file formats via scaling, cropping, retouching, or eliminating defective imaging to generate quality and consistency of content production
Manage project schedules and timelines in project management software
Route tasks across multiple departments to ensure projects and client requests are executed efficiently and to the highest standard
Work to customize and consistently update project templates to leverage resources and ensure shortest possible project timeline
Ensure the highest quality of work by proofreading content, reviewing design and testing technology prior to launching new software and/or updates
Develop a comprehensive understanding of the market, industry core trends, and core technologies
Provide other assistance as needed in support of the department’s efforts to maintain strong, long-lasting, and mutually-beneficial relationships with clients
We would like:
Bachelor’s degree in Business, Communications, or related field preferred
1-2 years project management experience, preferably supporting efforts to configure and customize a system or product
Drive and passion for generating high levels of client satisfaction
Proven ability to prioritize and organize large volumes of projects
Adept at solving problems and making decisions
Ability to work optimally with various graphic formats using Adobe Photoshop and Illustrator
Highly proficient with Customer Relationship Management, Content Management and Project Management Systems
Ability to understand new technology platforms and the opportunities/challenges they present
Working knowledge of interactive best practices, user experience and user interface
What we offer:
100% coverage of employee’s health, dental and vision coverage
Immediate and generous paid time off
Matched 401k investment up to 4%
Annual stipend for personal growth
Disability and Supplemental Insurance options
Fun and unique work environment