Zone & Co
Zone & Co is a leading NetSuite development accelerator for lead-to-revenue software.
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Payroll Support Specialist

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About Zone & Co

Zone & Co is a leading provider of cloud-native software solutions built on the Oracle NetSuite platform. Our company is dedicated to serving finance and accounting professionals by offering a portfolio of innovative apps known as Zone Apps. These apps are specifically designed to simplify and automate critical financial data and workflows across various business entities.

As a Software-as-a-Service (SaaS) provider, we empower our 1,500+ customers worldwide to work smarter, faster, and more securely while maximizing the value of the Oracle NetSuite platform. Our comprehensive suite of solutions includes advanced billing and revenue recognition, robust reporting capabilities, accounts payable automation, streamlined payment processing, efficient reconciliations, and seamless approvals.

Learn more at www.zoneandco.com or follow us on LinkedIn: linkedin.com/company/zoneandco.

About the role: 

The Payroll Support Specialist plays a crucial role in providing assistance and support. This individual is responsible for handling inquiries, resolving payroll related issues, and ensuring accurate and timely processing of payroll tasks. This role demands a combination of technical expertise, strong communication skills, and attention to detail to support.

Responsibilities:

  • Manage and keep up to date the UK knowledge base.
  • Respond to support queries via the shared email inbox.
  • Identify, replicate and assist in testing and resolving bugs and issues
  • Provide services as agreed under the Infinet “Managed Payroll Services” framework.
  • Support any queries and reporting from our Managed Payroll Customers.
  • Maintain a checklist and instructions document for validation and approval
  • Respond to support requests within agreed SLA’s
  • Timely and accurate delivery of Managed Payroll requests
  • Replicating, documenting and reporting bugs
  • Create “How-to” materials 

Requirements

  • 3+ years of Payroll experience
  • Ability to work with limited supervision, to make decisions and work on own initiative.
  • Effective communication skills, in order to effectively document customizations and understand Customer needs with the ability to simplify and explain complex processes
  • Proven Payroll experience
  • Working in a busy environment with tasks that require a short turnaround
  • Familiarity with NetSuite (not required, but nice to have)
  • Customer facing experience
  • Excellent attention to detail.
  • Ability to deal with sensitive and confidential matters as necessary.

Benefits

 Benefits at Zone are all about helping you lead a fulfilling life outside of work. We know work is only one part of your life, so we do everything we can to support it.

Zone and Co is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

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What are Zone & Co Perks + Benefits

Zone & Co Benefits Overview

At Zone and Co, we care about your health, wellbeing, and work-life balance. We know work is only one part of your life, so we do everything we can to support it – and that means a great benefits package. Here's a list of what all employees at Zone receive:
+ Remote work setup
+ Unlimited time off (and summer Fridays)
+ 13 company paid holidays
+ Fully paid health & dental insurance
+ 401k matching
+ Fitness stipend
+ AND MORE!

Culture
OKR operational model
Team based strategic planning
Flexible work schedule
Summer Fridays (Summer goes by too fast, take advantage of Fridays off from Memorial day to Labor day)
Remote work program
Zone is a fully remote company and all employees work from home!
Diversity
Highly diverse management team
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Zone's Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to $2,650 annually. Zone will contribute $250.00 per employee.
Disability insurance
Zone's disability insurance benefit is 60% of an employee's annual salary up to a $1,500 maximum weekly payout for 13 weeks. Employees also have the option to purchase extra coverage.
Dental insurance
Zone's dental plan through Delta Dental covers 100% of the cost of preventative care, including x-rays, and comes at no cost to you.
Vision insurance
Zone's vision insurance through VSP plan provides 100% coverage for annual eye exams and lenses after a $20 copay.
Health insurance
Zone offers two quality insurance plans with BCBS, HMO, and PPO, both with deductibles of $2000 individual and $4000 Family. Zone covers 100% of your premiums for these plans.
Life insurance
Zone offers group-term life insurance with a payout of 1x an employee's annual salary for the duration of employment.
Wellness programs
Zone's health and wellness program provides $250 per employee for health and wellness expenses.
Mental health benefits
Financial & Retirement
401(K)
Zone's 401(k) retirement plan offers a broad selection of stocks, bonds, and international index funds to choose from.
401(K) matching
Zone contributes 3% of your gross salary to your 401(k) plan.
Company equity
Child Care & Parental Leave Benefits
Family medical leave
Zone offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Company-sponsored happy hours
Once a month Zone hosts a virtual happy hour!
Fitness stipend
Employees are given a yearly stipend for many of the most common health and fitness services/products I.e: gym memberships, activity trackers and activities.
Home-office stipend for remote employees
Zone offers $500 per employee for home office needs.
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education available during work hours

Additional Perks + Benefits

While we can't tell you what's important to you (duh), we can share what we love about working here. We have an encouraging, growth-oriented culture, a unique drive to make life easier for finance professionals, and incredible benefits. The people are wonderful no matter where you work or live. Oh, and we kind of love the work we do ?

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