Zone & Co

Zone & Co is a leading NetSuite development accelerator for lead-to-revenue software.

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Payroll Support Specialist

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About Zone & Co

Zone & Co is a leading provider of cloud-native software solutions built on the Oracle NetSuite platform. Our company is dedicated to serving finance and accounting professionals by offering a portfolio of innovative apps known as Zone Apps. These apps are specifically designed to simplify and automate critical financial data and workflows across various business entities.

As a Software-as-a-Service (SaaS) provider, we empower our 1,500+ customers worldwide to work smarter, faster, and more securely while maximizing the value of the Oracle NetSuite platform. Our comprehensive suite of solutions includes advanced billing and revenue recognition, robust reporting capabilities, accounts payable automation, streamlined payment processing, efficient reconciliations, and seamless approvals.

Learn more at www.zoneandco.com or follow us on LinkedIn: linkedin.com/company/zoneandco.

About the role:

The Payroll Support Specialist plays a crucial role in providing assistance and support. This individual is responsible for handling inquiries, resolving payroll related issues, and ensuring accurate and timely processing of payroll tasks. This role demands a combination of technical expertise, strong communication skills, and attention to detail to support.

Responsibilities:

Manage and keep up to date the UK knowledge base.
Respond to support queries via the shared email inbox.
Identify, replicate and assist in testing and resolving bugs and issues
Provide services as agreed under the Infinet “Managed Payroll Services” framework.
Support any queries and reporting from our Managed Payroll Customers.
Maintain a checklist and instructions document for validation and approval
Respond to support requests within agreed SLA’s
Timely and accurate delivery of Managed Payroll requests
Replicating, documenting and reporting bugs
Create “How-to” materials

Requirements

3+ years of Payroll experience

Ability to work with limited supervision, to make decisions and work on own initiative.
Effective communication skills, in order to effectively document customizations and understand Customer needs with the ability to simplify and explain complex processes
Proven Payroll experience
Working in a busy environment with tasks that require a short turnaround
Familiarity with NetSuite (not required, but nice to have)
Customer facing experience
Excellent attention to detail.
Ability to deal with sensitive and confidential matters as necessary.

Benefits

Benefits at Zone are all about helping you lead a fulfilling life outside of work. We know work is only one part of your life, so we do everything we can to support it.

Zone and Co is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

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Caitlin Swofford

Chief of Staff

ON THE FORE

Translating technical talent into innovation

Chief of Staff Caitlin Swofford holds Zone & Co developers in high esteem. “I like to think of our developers as magicians,” she said of an engineering team whose culture is big on “continual learning.” “They pull the impossible out of NetSuite.” Polishing the company’s ZoneBilling product’s UX and working on additional NetSuite applications are just a few ways they’re wielding their scope. “We have an exciting list of features, enhancements and UX improvements planned for this year which are game-changing, at least in our eyes,” Swofford said.

We’re faced with an incredible mission of getting complex technology into the hands of every financial and IT/systems professional without them needing to be masters of NetSuite.

Jurian van Maanen

VP of Sales EMEA

CHANCES TO ADVANCE

Pursue your goals with leaders’ support

When Jurian van Maanen’s previous employer, Fast Four, was acquired by Zone & Co. last year, he transitioned seamlessly into his current role thanks to the organization’s support: Besides learning from his talented team members, he has leveraged the LearnUpon online training platform and has met with an internal product expert to familiarize himself with the organization’s technology. Having experienced his own professional evolution, van Maanen strives to pay it forward by providing his direct reports with opportunities to stretch their skills. “I always try to keep my eyes open to see how current team members can progress and take on larger responsibilities — both in their current role and in other positions,” he said.

It’s really important that we actively look for ways to give people more responsibilities and opportunities to help them develop — and thereby contribute to building a stronger company.

Katie Comstock

Sr. Director Knowledge Curation

WHATEVER WORKS FOR YOU

Tailor your schedule to your needs

With “meeting-free Fridays” and other time-permitting practices, team members are empowered to shape their calendars. That’s key — especially for Sr. Director Knowledge Curation Katie Comstock, who welcomed her first born last fall. Comstock has continued to feel supported after her maternity leave. “The team has been very understanding of the lifestyle adjustments I’m juggling as a new working mom. They were patient with me as I got caught up on things that happened while I was on leave and are encouraging me to build my schedule around my family’s needs,” she said.

The team is very supportive of making sure individuals can step away. They reassure us that we’ve got a whole team of people who are willing to step in to make sure there is coverage wherever needed so that others can unplug, recharge, and enjoy their time away without worrying about things at work.

What are Zone & Co Perks + Benefits

Zone & Co Benefits Overview

At Zone and Co, we care about your health, wellbeing, and work-life balance. We know work is only one part of your life, so we do everything we can to support it – and that means a great benefits package. Here's a list of what all employees at Zone receive:
+ Remote work setup
+ Unlimited time off (and summer Fridays)
+ 13 company paid holidays
+ Fully paid health & dental insurance
+ 401k matching
+ Fitness stipend
+ AND MORE!

Culture

OKR operational model

Team based strategic planning

Flexible work schedule

Summer Fridays (Summer goes by too fast, take advantage of Fridays off from Memorial day to Labor day)

Remote work program

Zone is a fully remote company and all employees work from home!

Diversity

Highly diverse management team

Hiring practices that promote diversity

Health Insurance + Wellness

Flexible Spending Account (FSA)

Zone's Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to $2,650 annually. Zone will contribute $250.00 per employee.

Disability insurance

Zone's disability insurance benefit is 60% of an employee's annual salary up to a $1,500 maximum weekly payout for 13 weeks. Employees also have the option to purchase extra coverage.

Dental insurance

Zone's dental plan through Delta Dental covers 100% of the cost of preventative care, including x-rays, and comes at no cost to you.

Vision insurance

Zone's vision insurance through VSP plan provides 100% coverage for annual eye exams and lenses after a $20 copay.

Health insurance

Zone offers two quality insurance plans with BCBS, HMO, and PPO, both with deductibles of $2000 individual and $4000 Family. Zone covers 100% of your premiums for these plans.

Life insurance

Zone offers group-term life insurance with a payout of 1x an employee's annual salary for the duration of employment.

Wellness programs

Zone's health and wellness program provides $250 per employee for health and wellness expenses.

Mental health benefits

Financial & Retirement

401(K)

Zone's 401(k) retirement plan offers a broad selection of stocks, bonds, and international index funds to choose from.

401(K) matching

Zone contributes 3% of your gross salary to your 401(k) plan.

Company equity

Child Care & Parental Leave

Family medical leave

Zone offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).

Vacation + Time Off

Unlimited vacation policy

Generous PTO

Paid holidays

Paid sick days

Office Perks

Company-sponsored happy hours

Once a month Zone hosts a virtual happy hour!

Fitness stipend

Employees are given a yearly stipend for many of the most common health and fitness services/products I.e: gym memberships, activity trackers and activities.

Home-office stipend for remote employees

Zone offers $500 per employee for home office needs.

Professional Development

Job training & conferences

Lunch and learns

Promote from within

Continuing education available during work hours

Additional Perks + Benefits

While we can't tell you what's important to you (duh), we can share what we love about working here. We have an encouraging, growth-oriented culture, a unique drive to make life easier for finance professionals, and incredible benefits. The people are wonderful no matter where you work or live. Oh, and we kind of love the work we do ?

View full list of perks + benefits

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