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Payment Manager, Bank Transfer

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Employer Provided Salary: $108,200-$202,800 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Company Description
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
Job Description
As Payments Manager within the Industry Relations & Operations team, you will oversee the performance of bank transfer money movement and other banking services. You will collaborate with Product and Platform teams, Operations, Risk, Compliance, Treasury, bank partners, and other internal stakeholders in efforts to reduce cost and improve performance across Block's supply chain as it relates to bank transfer money movement. You will be responsible for sharing and contextualizing data and turning it into strategies and actions that improve Block's top and bottom lines, gain operational efficiencies, and enhance the experience of our sellers and buyers.
You will:

  • Compile and analyze bank transfer data to obtain insights and identify opportunities to maximize costs, efficiencies, and performance while maintaining compliance with payment network rules and requirements
  • Design and develop performance, cost-related, and other key business metrics on bank transfer money movement across Square's supply chain
  • Track and monitor key metrics, ensure reporting is clear and accurate, and report regularly to internal stakeholders
  • Oversee bank transfer processes; conduct reviews and assessments to proactively identify required technical tasks/actions, issues, and risks to meet business objectives and adhere to payment requirements, including Nacha rules
  • Analyze existing bank transfer processes to develop strategies, policies, and procedures to protect Square's ecosystem and improve operational efficiency, ensuring scalability and redundancy
  • Develop strategies for building on the goal of getting sellers their funds quickly and reliably; evaluate new partners, products, and methods of standard and expedited money movement
  • Lead collaborative initiatives with product, engineering, and data science teams to measure opportunities and implement changes to reduce costs and improve performance.
  • Understand Square's competitive position via in-depth competitor and partner research, and implement programs to further payments products, services and strategic objectives, including new bank payment methods and faster money movement
  • Research and analyze industry trends, payment network rules, and opportunities for Square to further distinguish its positioning and commerce suite of products

You have:

  • 5+ years of experience and solid understanding of the payment industry and its current evolution both domestically and abroad. Prior experience at a financial institution, fintech, or payments network strongly preferred.
  • Payments industry knowledge; understanding of bank to bank money movement and all the roles involved from sender (originator) to receiver (beneficiary)
  • Deep data-driven analytical skills that use quantitative skills to make decisions
  • Data analysis and visualization expertise: you can communicate complex data analyses using tools such as SQL, Looker, PowerBI, or Tableau
  • Clear written and verbal communication and presentation skills, with the ability to make strong arguments supporting Square's position with internal and external stakeholders
  • Demonstrated ability to deal with ambiguity; think strategically and analytically about business, product, and technical challenges; as well as earn trust with and influence others. A strong sense of ownership, drive to have an impact, and entrepreneurial spirit are musts.

Even better:

  • Accredited ACH Professional (AAP) / NACHA rules specialist
  • Understanding of Regulatory, Compliance, Payment Network requirements, and key performance indicators (KPIs) related to bank transfer money movement including ACH, RTP/FedNow, BACS, Faster Payments Service (FPS), SEPA, and other bank transfer methods
  • International experience and familiarity with bank transfer methods outside the US
  • High level understanding of technical payment specifications (such as ISO 20022 and ACH Nacha files) and the ability to translate business needs into technical requirements
  • Experience with bank account verification, payments via bank accounts, and open banking

Additional Information
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone A: USD $135,200 - USD $202,800
Zone B: USD $125,800 - USD $188,600
Zone C: USD $119,000 - USD $178,400
Zone D: USD $108,200 - USD $162,200
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Full-time employee benefits include the following:

  • Healthcare coverage (Medical, Vision and Dental insurance)
  • Health Savings Account and Flexible Spending Account
  • Retirement Plans including company match
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
  • Paid parental and caregiving leave
  • Paid time off (including 12 paid holidays)
  • Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
  • Learning and Development resources
  • Paid Life insurance, AD&D, and disability benefits

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
We've noticed a rise in recruiting impersonations across the industry, where individuals are sending fake job offer emails. Contact from any of our recruiters or employees will always come from an email address ending with @ , @ , @ , or, @ .
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.
While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.

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What are Block Perks + Benefits

Block Benefits Overview

At Block, we want to provide you with benefits, perks, and offerings that empower you to make choices for your life and what matters to you. We understand the importance of having quality care. So, whatever stage of life you’re in, we offer coverage and plans to support total health — physical, mental, and financial — for you and your family.

Volunteer in local community
OKR operational model
Open office floor plan
Remote work program
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K) matching
Company equity
Employee stock purchase plan
Child Care & Parental Leave Benefits
Generous parental leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Fitness stipend
Professional Development Benefits
Promote from within
Online course subscriptions available

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