Patient Navigator
What We Strive For
Strive Health is built for purpose — to transform a broken kidney care system. We are fundamentally changing the lives of people with kidney disease through early identification, engagement and comprehensive coordinated care. Strive’s model is driven by a high-touch care team that integrates with local providers and spans the entire care journey from chronic kidney disease through end-stage kidney disease, leveraging comparative and predictive data and analytics to identify at-risk patients. Strive Health’s interventions significantly reduce the rate of emergent dialysis crash, cut inpatient utilization and significantly improve patient outcomes and experience. Come join our journey as we create THE destination for top talent in the healthcare community and set a new standard for how kidney care should be done.
Why We’re Worth the Application
- We Strive for excellence and Strive has been recognized with six Best Place to Work awards, including Forbes America’s Best Startup Employers 2023 and 2022, Built In Colorado’s Best Places to Work 2022 and 2024, Comparably’s Best Places to Work in Denver 2022 and The Tech Tribune’s Best Startups in Denver 2022. Additionally, Strive’s CEO, Chris Riopelle, has been recognized as one of Denver Business Journal’s Most Admired CEOs.
- We derive innovation and ideas from through authentic diversity intentionally building a team that represents the populations we serve in partnership with our Employee Resource Groups:
- Strive Forward - LGBTQ
- Underrepresented Minorities
- Women and Allies
- We care and support our Strivers within and beyond work to feel fully charged and empowered through our generous wellbeing offerings including:
- Flexible time off
- Companywide wellbeing days
- Volunteer time off
- Leave packages including a sabbatical, parental leave and eight weeks paid for living donor
- Professional development
- A dedicated certified financial planner
- Headspace, Carrot Fertility and Gympass for all Strivers
- We like to have fun by celebrating our successes as a team through team building, company gatherings, trivia, wellbeing raffles, pajama days, a companywide book club and more.
- We value tenacity to help us overcome obstacles with grit and determination to deliver compassionate kidney care.
Patient Navigator
The Patient Navigator is responsible for educating and enrolling patients into our complete care program specifically designed for people with kidney conditions. While most of your patient interactions will come by phone, there will be opportunities to meet patients face to face at their office visits, in their home, or at health fairs. Success is measured by enrolling patients into our care program which will occur through building strong relationships, being an educational resource, and helping navigate questions.
Essential Functions
- Proactively outreach to patients via phone to educate them on the care services available to them and enroll
- Build trusting, long-term relationships with patients and appropriately educate on the requirements to enroll with Strive Care365
- Meet or exceed daily outreach expectations towards outbound calls, connections, and enrollments
- Present yourself as an educational and empathetic resource to potential patients about our care model that is intentionally built for them
- Assist patients with navigating confusion about our model, Medicare benefits, and how it differentiates to their current care
- Know the ins and outs of Medicare and apply this knowledge to help patients navigate insurance questions and issues
- Visit with patients in-person, when possible, at home or during medical visits
- Refer patients to approved licensed insurance broker partner when patient interest is expressed
- Meet with partner nephrologists and practice staff to build credibility of Strive Care365, earn the right to meet patients at their locations
- Maintain up-to-date client information in customer relationship management (CRM) tool (i.e., Salesforce)
- Maintain long-term relationships with patients (even after enrollment) to positively support patient retention and satisfaction
- Meet in person with internal and/or external stakeholders to facilitate team and business priorities/opportunities
- A positive and proactive attitude towards building a business
- Other duties as assigned
Minimum Qualifications
- High School Diploma
- 2+ years’ experience working with customers or patients in a professional setting
- Business travel
- Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency
Preferred Qualifications
- Bachelor’s Degree
- Sales background preferred
- Community health experience
- Experience with and a supportive attitude toward our patient population of older adults
- Proficient PC skills
- Entrepreneurial and positive attitude
- Effective and authentic interpersonal skills
- Healthy and competitive drive to succeed
- Empathy for the burden of kidney disease
- Experience with promoting and selling primary care or other healthcare related services to high needs populations
- Experience in healthcare, specifically educating patients on care models or insurance plans
- Proficient PC skills
Annual Salary Range: $53,000.00-$60,000.00
#INDSJ
Strive Health offers competitive compensation and benefits, including Health insurance, Dental insurance, Vision insurance, 401k Retirement Plan with Employer Match, Life and Accidental Death & Dismemberment insurance, Disability insurance, Health Savings Account, Flexible Spending Account, paid company holidays, in addition to Vacation Time Off. An annual performance bonus, determined by company and individual performance, is available for many roles as aligned to Strive Health guidelines.
Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]
