Wholesale Customer Service Rep

Our Company:

PopSockets LLC, based in Boulder, Colorado, designs, manufactures and sells innovative lifestyle products. Our flagship product, the PopSockets grip, was invented by philosophy professor David Barnett, with the first grip sold on PopSockets.com in 2014. We’ve since sold more than 200 million grips and expanded our portfolio to include a broad range of empowering, expressive, and fun products. We aim to build an Eternal Positivity Machine—an adaptable global brand that makes an increasing positive impact on the world every year.

The Role:

As a member of the PopSockets sales team, the Wholesale Customer Service Representative will be a critical part of communication between the company and PopSockets wholesale accounts.

Responsibilities:

• Assists current and potential wholesale customers by advising on product information and availability
• Order entry
• Order processing from receipt to shipment
• Resolves product or delivery issues by assessing the customer’s complaint and determining the most effective solution to keep the customer happy
• Maintains customer account information
• Provide support on special requests and ad-hoc projects as necessary

Requirements:

• 1-2 years experience in a customer support role
• Familiarity with order maintenance (ERP, CRM, etc)
• Strong verbal and written communication skills
• Possess problem solving, attention to detail, and analytical skills
• Must be a self-starter that shows ownership and commitment to the job
• Demonstrated ability to maintain confidentiality of information, exercise good judgment and discretion in handling and disseminating information
• Roll up the sleeves, action-oriented mindset to have an impact in a fast-paced, rapidly-changing growth environment
• Sense of humor, personal integrity, and appreciation for the power of teamwork

17-18hr plus 15% bonus