VP, Claims Operations
Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance—starting with workers’ compensation.
Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.
The VP, Claims Operations will be responsible for building out Pie's Claims Operations, which will include data, training, shared services and vendor management. This will be a new team that will collaborate closely across the organization. They are responsible for the outcomes the team generates through work quality, work cadence, process excellence, and continuous improvement. They embody the company’s values, are excellent communicators, lead from the front, and can galvanize a team to action. They take a collaborative, first-principles, and disciplined approach to leadership. They are comfortable yielding thought leadership to their team, while also stepping in as a subject matter expert as appropriate.
How You’ll Do It
Leadership
- Responsible for building and scaling Claims Operations function at Pie. Enterprise-level strategic decision-making on issues that impact the Pie's Claims team.
- Member of the Claims senior leadership team. Develop and direct a team of directors, managers, and high-level individual contributors, including setting and tracking goals, assigning and reviewing work, managing related processes and staff activities, performance management, coaching, and mentoring.
- Develop, measure, and coach to performance goals and measurements (KPIs) for the Pie claims operations leaders.
- Effectively control and direct the activities of the complex Claims Operations team bringing significant impact on the company.
Operational Execution
- Build/model and track budgets for headcount planning.
- Define and own company-wide OKRs, including quality, efficiency, and NPS.
- Oversight and accountability for vendor services that drive efficiency for the claims operation.
- Develop and implement change management practices and procedures.
Operational Strategy
- Design, develop, and implement a strategy for centralized data and operations, including where to invest in infrastructure based on corporate strategy.
- Demonstrate proficiency in influencing and transforming a claims operation by articulating and executing Pie's shared vision.
- Build key functions from the ground level while supporting the scaling and standardizing of other areas of business (including shared services operation).
The Right Stuff
- 10+ years of experience in Insurance claims operations or related field
- 5+ years focus on claims data
- Advanced understanding of insurance claims and related operations
- Ability to interpret and articulate claims data insight and drive action
- A combination of large and small company experience is ideal, but the proven ability to operate in an entrepreneurial, rapid-growth environment is a must.
- Experience building and managing teams of 15+, with a track record of developing next-generation leaders on your team as evidenced by their career successes. Must have experience managing second-line managers.
- The ability to attract talent at all stages of their careers, from a deep network within the Insurance community.
- A mindset that is both operationally driven and adaptable; proven experience implementing processes, setting KPIs, monitoring results, and the ability to pivot when required.
Base Compensation Range for position: $215,000 - $310,000
- Competitive cash compensation
- A piece of the pie (in the form of equity)
- Comprehensive health plans
- Generous PTO, including paid sick leave
- Future focused 401k match
- Generous parental and caregiver leave
- Our core values are more than just a poster on the wall; they’re tangibly reflected in our work
Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we’ve identified a talented individual who we’d like to be a Pie-oneer , we work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges.
Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.
Location Information
Unless otherwise specified, this role has the option to be hybrid or remote. Hybrid work locations provide team members with the flexibility of working partially from our Denver or DC office and from home. Remote team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.
Additional Information
Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.
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Built In Colorado honors Pie in its 2022 Best Places to Work Awards
Pie Insurance Raises $118 Million in Series C Funding
Pie Insurance Named a Leading Place to Work in Colorado
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