Travel Advisor Support Associate at Evolve Vacation Rental
The Travel Advisor team is a tight-knit group of goal-oriented and versatile individuals who aim to provide a seamless booking experience for our potential travelers. By paying close attention to detail and maintaining the highest level of responsiveness, we perform our day-to-day tasks in a fun, yet professional manner. The support team is responsible for addressing any questions a potential guest may have prior to booking a home with Evolve via written form.
The ideal candidate is a motivated individual looking to utilize time spent by helping others make the right decision for their particular travel needs via written communications. They take pride in quick, efficient and accurate hospitality.
- Lightning-fast response to a high volume of traveler booking inquiries via email.
- Work across multiple booking platforms and can dexterously move between operating systems
- Team player: you thrive in a collaborative and fluid environment with rapidly changing priorities
- Manage lead follow-up using our relationship management software (CRM)
- Thrill travelers with over-the-top service throughout the initial inquiry process
- Communicate travelers on the Evolve difference, including our 4 core standards, along with individual attributes of properties in our network
- Operational or customer service experience, preferably in a hospitality environment
- Salesforce experience a plus
- You are service and operationally driven and look to achieve daily, weekly, and monthly goals
- You are a fast-study in any software environment (Salesforce.com experience a plus!)
- We support travelers 7 days a week. This position requires flexibility; including nights, weekends, and holidays. Please don't apply if this is not appealing to you
A Little About Us
Evolve makes vacation rental easy for everyone. Our fresh approach to vacation rental management offers homeowners a better way to generate rental income and provides travelers with the industry’s best booking experience.
Thanks to a strong work ethic and an unapologetic passion for hospitality, we now support over 14,000 properties in over 500 markets across North America. We enjoy earning each guest and owner's business - all while having some fun along the way.
Values mean more to Evolve than just bullets on a page. They drive our daily decisions and impact how we work as a hospitality company. Which value sounds the most like you?
- Earn It
- Build Loyalty One Interaction at a Time
- Communicate Often, Honestly & Directly
- Embrace Change
- Stay Hungry & Humble
- Be Efficient
- Take Risks
- Learn Every Day
- Have Some Fun Along the Way
Evolve is an equal opportunity employer. We believe that a diverse work environment is a successful work environment so all qualified candidates will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.