Technical Support Specialist (Salesforce)

| Denver

It’s an exciting time in commercial real estate and we’re at the forefront of a market that’s just beginning to accelerate technology change. Apto is focused on connecting the commercial real estate industry. We’re doing it by building a remarkable platform (cloud-based CRM, deal management, and back office) and we’re highly focused on the success of our customers and employees.

Apto was also recently recognized by Inc. Magazine as one of the 2016 Top 50 workplaces nationwide, placed on the Inc. 500 list, and designated a Best Place to Work in Denver. Come help us bring commercial real estate out of the dark ages with an award-winning team.

We are looking for a Technical Support Specialist to support our clients with technical issues and questions they face using our software, working with the sales and engineering team to better understand the product and user-base, and working alongside a smart and supportive team.

What you’ll be doing:

  • Actively answer and resolve open client product issues via telephone, email and web portal on the Salesforce.com platform
  • Provide remarkable customer experiences
  • Empower our customers to become self-sufficient with everyday use of our product
  • Problem solve and create solutions to meet customer requests
  • Work with our Customer Success Team to improve internal processes
  • Stay up to date with relevant technologies

What you need to apply:

  • Minimum 1 year in a previous Customer Support Role
  • Experience supporting technology solutions in a SaaS environment
  • Strong interest in technology
  • Excellent oral and written communication skills
  • A consultative approach; ability to listen and understand customer needs
  • Salesforce.com or Commercial Real Estate experience are both major pluses
  • An ambitious person who takes the initiative to get things done
  • Comfortable in a dynamic environment with a high-growth startup

What you’ll get in return:

  • The opportunity to work for a fun, quickly growing, well-capitalized startup
  • Competitive base salary
  • Flexible Time Off
  • Generous Stock Options
  • Medical, Dental and Vision Benefits
  • Regular company-provided lunches and team events
 
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • AngularJSFrameworks
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • SeleniumFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • Constant ContactEmail
    • MailChimpEmail
    • FullContactLead Gen

Location

Apto is centrally located in Lower Downtown just two blocks from Union Station. Lots of great food, drink, and meeting places nearby.
1730 Blake Street, Denver, CO 80202

Perks of working here

401(K)
Beer on Tap
Casual Dress
Commuter Benefits
Company Equity
Company Outings
Dental
Flex Work Hours
Game Room
Happy Hours
Health Benefits
Pet Friendly
Some Meals Provided
Stocked Kitchen
Unlimited PTO
Vision
Volunteering Opportunities
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