StarRez is the global leader in student housing and conference software with over 700 customers worldwide.  We are  expanding and seeking a motivated and customer oriented Technical Support Representative to join our Denver, CO Support team. 

We are searching for talented tech-loving team players who want to positively impact millions of students’ lives and help support our expansion in North America. If you enjoy working with software, have a passion for technology, and love helping people solve problem we want to connect with you!

StarRez offers a mission-driven culture, friendly workplace, competitive benefits package, professional development, great location in the Metro Denver area, potential for occasional travel, and the opportunity for growth.

To learn more please review the additional information below and apply today!

StarRez is growing rapidly, and our Customer Support team has great full-time opportunity for a Technical Support Representative in our Denver office.Our Technical Support Representatives are fully responsible for handling customer inquiries via phone, chat and email. Phone based duties will primarily entail incoming and outgoing customer calls. Technical Support Representatives provide a high level of technical support with a positive and confident approach in a technical support environment.

Essential Functions

• Provide exemplary customer support and technical issue resolution via phone, email, and chat
• Ability to quickly learn a multi-faceted product with continued ability to adapt to continued product development
• Meet performance objectives in call quality, customer satisfaction, and call handling
• Provide specific expectations and timely follow up on all customer issues
• Utilize critical thinking skills to analyze information and provide solutions
• Effectively communicate and partner with colleagues to assist in resolving client issues
• Facilitate screen connect sessions to aid customers in troubleshooting the product
• Strong call handling soft skills required
• Strong software and hardware troubleshooting skills required
• Ability to self-manage and work as a contributing member of a team
• Ability to stay motivated in a fast paced, high pressure environment
• Strong research and problem-solving skills

 Qualifications

• 1 Year of customer service experience required
• Experience using CRM
• Associates or bachelor’s degree a plus
• SQL knowledge and ability to write queries
• Higher Ed experience a plus!

Supervisory Responsibilities: None

Location: Denver Tech Center (DTC) Greenwood Village, CO

Work Environment: This position operates in a professional office environment.

Physical Demands: Sedentary work involving sitting most of the time. Ability to lift up to 10 pounds.

Travel: Occasional Domestic travel may be required for this position (with reasonable notice provided).

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 At StarRez, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals and developing through challenging and meaningful experiences. With more than 160 employees in multiple countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

 As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. StarRez is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.