Our Technical Operations team is growing, and we want to show you what we are all about.  We are asking qualified candidates to join us for a night of drinks, appetizers, music and mingling.   The event will be hosted mid-March at our beautiful headquarters in downtown Denver.  This is a great opportunity to network with FWI leadership, recruiters and employees while enjoying a genuinely good time!  If you have interest in learning more about our Technical Support positions and attending this event, please apply to this posting on Four Winds Interactive careers page.

Qualified candidates will receive an invitation with event details.

Why FWI?

FWI is a place where you can grow a career and have fun while you do it!    We have created a culture that celebrates the individual and values work-life balance.  We’re invested in employee wellness, we have an onsite gym, and exercise classes. We offer a competitive compensation and benefits package including a flexible PTO policy.

Responsibilities

The Job

Our Technical Support Representatives interact directly with customers, by phone and email, as well other FWI departments to resolve Tier 1 customer technical support cases. This role has significant impact on the customer experience with FWI

• Provide technical support to FWI customers. Works with end users to ensure the software and hardware perform correctly. Ability to troubleshoot the customer’s network, security issues as well as server configurations.
• Accurately Record all telephone calls, emails, web and intercompany requests for technical support.
• Track and monitor the technical issue and the steps taken to resolve the issue to ensure a timely resolution.
• Ability to interface with all levels of users.
• Work with all departments and Tier levels to learn and understand basic understanding of the FWI’s software, services and hardware.
• Foster customer satisfaction through timely follow-up.
• Learn and understand all aspects for our Kaseya alerts.
• Work flexible hours, nights and weekends.
• Pass customer-required background screenings, including but not limited to the Nevada Gaming commission.
• Other duties as assigned.

Qualifications

You

You love working with people and are a natural problem solver. You have 1-3 years of experience in technical support, networking or systems management. You have excellent troubleshooting and communication skills.

Education & Experience:

• Computer Science/Technical degree or equivalent experience
• 1-3 years of technical support or networking/systems management experience

Required Knowledge, Skills and Abilities:

• Proven ability to learn new software quickly for the purpose of supporting end users.
• Demonstrated and quantifiable troubleshooting skills
• Excellent communication skills, both written and verbal
• Experience with ticket management systems