Technical Support Engineer

| Greater Denver Area
Pax8 is the leading value-added cloud distributor exclusively focused on offering cloud services to the IT channel. Its innovative cloud-focused services enable channel partners to accelerate growth in the cloud through on-demand selling and marketing, provisioning and subscription automation. Pax8 is a fast growing, dynamic Software as a Service (SaaS) business serving 1000+ partners in North America, and thrives on a high-energy startup culture, allowing you to make a meaningful impact on the business with your creative ideas.
 
Job Description:
 
An L1 Service Support engineer is an essential role within Pax8 providing support service to our clients.
The L1 engineer will perform daily ticket management duties for the initial ticket triage and service restoration. This position involves direct interaction with customers to address service issues and will escalate service to L2 support engineer. Direct contact with vendors will be required to expedite service restoration. Working outside normal business hours may be required.

Responsibilities for this role include

  • Provide first tier admin support for Pax8 products
  • Strict adherence to the use of the ticketing system for ALL incidents, changes and problems.
  • Monitor and Manage ticket work queues
  • Investigate and resolve service issues
  • User account management
  • Perform basic troubleshooting.
  • Must be able to communicate technical issue in terms that any audience can understand
  • Must provide updates to clients on technical outages
  • May be asked to provide shift coverage.

Skills and Experience

  • Experience diagnosing problems with software and cloud products. Specific experience with Symantec cloud security, Microsoft Office 365, Azure, cloud backup systems, or similar technologies is highly preferred.
  • Experience with mail flow troubleshooting, DNS configuration, email migrations.
  • Demonstrate knowledge of Linux/Windows operating systems (Red Hat, Centos, Ubuntu, Windows 2008, Windows 2012, Windows 2016).
  • Knowledge of Microsoft Active Directory both on premise or in Azure AD preferred.
  • Must have at least 2 years’ experience working on Windows/Linux server operating systems.
  • Excellent analytical skills & problem solving skills, combined with the ability to provide quick resolution to problems.
  • Ability to communicate professionally by phone and email.
  • Must be customer service oriented and work well in a team oriented collaborative environment.
  • Demonstrate a technical awareness of network topology, protocols and server connectivity.
  • Experience with KVM hypervisor, Microsoft Hyper-V, VMware or other main-stream virtualization products
  • Experience with TCP/IP networking, routing, switching, firewalls

Qualifications

  • A Bachelor's Degree in IT, Computer Science, or a similar discipline is preferred.
  • Experience level 2 years.
  • ITIL certification
  • MCSA/MCSE preferred
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • GroovyLanguages
    • vue.jsLanguages
    • DockerLanguages
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • SpringFrameworks
    • GrailsFrameworks
    • SpringMVCFrameworks
    • MemcachedDatabases
    • PostgreSQLDatabases
    • ElasticsearchDatabases

Location

6400 Fiddlers Green Circle, Suite 1500, Greenwood Village, CO 80111

An Insider's view of Pax8

What’s the vibe like in the office?

The best way to describe the Pax8's vibe is that it’s a refreshing exception. I couldn’t be more grateful to work in a sales environment where your co-workers are just as excited, if not more excited, to acknowledge and celebrate your efforts in moments of success!

Jordan

Cloud Solutions Advisor

How do you collaborate with other teams in the company?

At Pax8, we believe team collaboration is key in helping us reach our company goals in an effective and efficient manner. As a member of the development team, we work with multiple departments to create functionality on our website and on our cloud marketplace application so that our software is the best in the industry.

Brad

Software Developer

What are Pax8 Perks + Benefits

Pax8 Benefits Overview

From health and wellness, to lifestyle clubs, to drinks and snacks. Pax8 has you covered!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
(matching coming soon)
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Enjoy some suds from local breweries delivered weekly!
Casual Dress
Commuter Benefits
Receive a stipend for parking or riding the rail
Company Outings
Stocked Kitchen
Pax Snacks!
Some Meals Provided
Happy Hours
Parking
Subsidized parking and free parking at our new location!
Recreational Clubs
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

What makes our perks extra special is that they are continuously evolving. Pax8 believes in listening closely to our team and adapting our benefits to best suit our teammates.

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