Technical Support Engineer

| Greater Denver Area
Pax8 is the leading value-added cloud-based SaaS distributor, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving over 2500 partners through the indirect sales channel, our mission is to be the world’s favorite place to buy cloud products. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best. We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life. 
Pax8 not only wins numerous awards in our field but we have time and again been voted among the best places to work in Denver. We are committed to our goal of being the #1 employer of choice!
An L1 Service Support engineer is an essential role within Pax8 providing support service to our clients.
The L1 engineer will perform daily ticket management duties for the initial ticket triage and service restoration. This position involves direct interaction with customers to address service issues and will escalate service to L2 support engineer. Direct contact with vendors will be required to expedite service restoration. Working outside normal business hours may be required.

Responsibilities for this role include

  • Provide first tier admin support for Pax8 products
  • Strict adherence to the use of the ticketing system for ALL incidents, changes and problems.
  • Monitor and Manage ticket work queues
  • Investigate and resolve service issues
  • User account management
  • Perform basic troubleshooting.
  • Must be able to communicate technical issue in terms that any audience can understand
  • Must provide updates to clients on technical outages
  • May be asked to provide shift coverage.

Skills and Experience

  • Experience diagnosing problems with software and cloud products. Specific experience with Symantec cloud security, Microsoft Office 365, Azure, cloud backup systems, or similar technologies is highly preferred.
  • Experience with mail flow troubleshooting, DNS configuration, email migrations.
  • Demonstrate knowledge of Linux/Windows operating systems (Red Hat, Centos, Ubuntu, Windows 2008, Windows 2012, Windows 2016).
  • Knowledge of Microsoft Active Directory both on premise or in Azure AD preferred.
  • Must have at least 2 years’ experience working on Windows/Linux server operating systems.
  • Excellent analytical skills & problem solving skills, combined with the ability to provide quick resolution to problems.
  • Ability to communicate professionally by phone and email.
  • Must be customer service oriented and work well in a team oriented collaborative environment.
  • Demonstrate a technical awareness of network topology, protocols and server connectivity.
  • Experience with KVM hypervisor, Microsoft Hyper-V, VMware or other main-stream virtualization products
  • Experience with TCP/IP networking, routing, switching, firewalls

Qualifications

  • A Bachelor's Degree in IT, Computer Science, or a similar discipline is preferred.
  • Experience level 2 years.
  • ITIL certification
  • MCSA/MCSE preferred
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • GroovyLanguages
    • vue.jsLanguages
    • DockerLanguages
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • SpringFrameworks
    • GrailsFrameworks
    • SpringMVCFrameworks
    • MemcachedDatabases
    • PostgreSQLDatabases
    • ElasticsearchDatabases

Location

Located right next to the Landmark town center, we have great access to restaurants and entertainment venues and commuter options!

An Insider's view of Pax8

What’s the vibe like in the office?

The best way to describe the Pax8's vibe is that it’s a refreshing exception. I couldn’t be more grateful to work in a sales environment where your co-workers are just as excited, if not more excited, to acknowledge and celebrate your efforts in moments of success!

Jordan

Cloud Solutions Advisor

How do you collaborate with other teams in the company?

At Pax8, we believe team collaboration is key in helping us reach our company goals in an effective and efficient manner. As a member of the development team, we work with multiple departments to create functionality on our website and on our cloud marketplace application so that our software is the best in the industry.

Brad

Software Developer

What are Pax8 Perks + Benefits

Pax8 Benefits Overview

From health and wellness, to lifestyle clubs, to drinks and snacks. Pax8 has you covered!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our pet insurance policy covers up to 90% of out of pocket expenses.
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Take advantage of stock options after a year of tenure!
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Family Medical Leave
Company sponsored family events
Pax8 hosts annual Family Picnic's and one hell of a Holiday Party!
Vacation & Time Off Benefits
Generous PTO
We have an Open PTO Policy. We don't accrue PTO days here, we don't count them against you.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Enjoy some suds from local breweries delivered weekly!
Casual Dress
Commuter Benefits
ECO-Pass
Company Outings
Stocked Kitchen
Pax Snacks!
Some Meals Provided
Happy Hours
Parking
Subsidized parking and free parking at our new location!
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program.

Additional Perks + Benefits

What makes our perks extra special is that they are continuously evolving. Pax8 believes in listening closely to our team and adapting our benefits to best suit our teammates. We have added so many exciting new perks in the last year alone!

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