Make recognition fun. Love your work. 🤗💚🎉

Join our small but growing team dedicated to building engaged, recognition-rich cultures in workplaces across the globe!

To learn what makes our company culture unique, take a peek at our Employee Un-Handbook, check out our Instagram, , and read what employees say it’s like to work here.

*** COVID-19 Update: Bonusly is still hiring! We will be conducting all interviews and on-boarding new hires remotely until further notice. Until it is safe to return to office-based work, Bonusly will furnish all employees with what they need to work remotely, and employees may choose to work from any location (provided they follow local health guidelines). ***

What is Bonusly? 

Bonusly provides solutions to create high-performance, high-engagement teams. We believe that success in business is determined by people, working on teams, to solve novel problems. That belief extends to our own team, and we'd love for you to be a part of it.

What is our mission?

Our mission is to help people connect with their work and each other in meaningful ways. Our vision is for every organization to reach success by using Bonusly to build high-performance, high-engagement teams. We believe that the way we work today can be so much better.

How do we get there? 

Our top-rated SaaS platform is built by the talented and creative team here at Bonusly. We work with autonomy, responsibility, and purpose. We are driven by a desire to make meaningful impacts for our customers, and to be excellent teammates to each other along the way.

Job Description 

We're looking for an experienced Operations Manager to join our expanding Technical Operations team. You'll be responsible for leading and growing a diverse team of technical operations engineers who work cross-functionally within the organization to prioritize and enable customer launches, triage and address tactical issues, and enable new feature development through R&D and MVP work for our market-leading engagement platform. We're looking for someone who is both highly analytical and people-focused. Ideally, you are a seasoned people manager who is adept at thinking at both the strategic and tactical level and enjoys demonstrating the impact of their decisions. 

You will join our small team and have a huge impact on the trajectory of the company. For contributing your considerable talents to Bonusly, we'll give you the latitude to ideate, create, and live life.

What you'll do

• Lead our Tech Ops team to deliver consistent and timely customer value in the areas of launch operations, platform health, and focused strategic initiatives.
• Run weekly 1:1’s, daily standups, and overall progress and health of your team and the team’s delivery 
• Foster practices that encourage improvement and bias towards action through retrospection, learning and outcomes. Collaborate to diagnose what we’re good at, what we’re not, and what we’ll try next.
• Invest in your team’s overall health and happiness - owning career development and performance of individual engineers, and finding ways to keep them engaged
• Recruit, hire, and retain Bonusly’s next generation of Tech Ops talent. Expect your team to double in size by the end of 2022.
• Join an inclusive, collaborative, and skilled product team that loves to create reliable, scalable, intuitive, and useful products.
• Implement and refine development processes that support timely delivery at scale.

You should apply if you…..

• Have at least 2+ years of experience managing Technical Operations or Tech Support teams. 
• Have 4+ years of experience in a position that required technical fluency prior to being a people manager. 
• Have managed a team of 5+ Tech Ops Engineers or Tech Support Specialist. Have experience working in an Agile environment
• Have a deep understanding of software development & web technologies 
• Have a desire to build and lead a team in a dynamic, high-growth startup environment
• Are a people-focused leader who excels at creating high-performing, highly engaged teams

Bonus Points for…..

• You are familiar with Ruby, Javascript, React
• You have experience with B2B SaaS
• Embodying the Ten Principles for Growth as an Engineer
• Are interested in the things we talk about at https://engineering.bonus.ly/

Salary

• Salary range: $145,000-$180,000
• Equity range:0.1%-0.2%

🎉Benefits and opportunities include...

• Collaborating with a growing team of smart & passionate creators.

• Making work more enjoyable and meaningful by reimagining the way companies recognize and reward their employees.

• Being empowered to innovate, take ownership, and motivate change at a growing company.

• Flexible “work-from” policies.

• Fully covered Medical/Dental/Vision insurance.

• Fully covered short-term/long-term disability and life insurance

• Progressive vacation policy.

• 401(k) with employer matching.

• Subsidized wellness, transit, and professional development.

• Bonusly! (Of course we use our own product for peer, work anniversary, and birthday recognition) 

💚 What's it like to work at Bonusly? 

Culture and employee experience are some of our top priorities! See what we're all about at https://bonus.ly/about, and check out our official Employee Unhandbook to learn more about our culture and values. 

🔸 We actively work toward greater diversity, equity, and inclusion

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.