Greystone Technology is looking for creative, self-accountable IT professionals to engage in our fast-paced, people-driven service model. Average IT people tend to be great at solving technical issues, but poor at understanding the true problems that need to be solved.

We’ve redesigned the way technology services are provided – from the ground up. We don’t start with solutions; we start with questions. Lots of them. Then we listen. Service providers have a well-earned reputation for sharing the answer before knowing the problem, resulting in businesses getting solutions they don’t need to problems they don’t have.

If you think differently, solve creatively, and love to connect with people, we want you to join our mission of digging deep and proving how meaningful IT services can be. It’s as common sense as it is revolutionary.

In support of our ongoing growth, we are looking for a Technical Engineer (in other companies this person could hold the title of Jr. Systems Administrator, higher level Help Desk/Desk Side Support, Field Engineer, Tier 1 or Tier 2 Technician) to join our Managed IT team. The Technical Engineer will be responsible for handling the majority of day to day user requests and tickets for an assigned client base within our Managed IT Team. This position requires a person who can communicate about complex ideas and technology in simple everyday terms. This role will be located in our Denver, CO office.

Additional responsibilities include the following:

• Ticket management and documentation 
• Learning independently about our clients’ ever-changing systems
• Working both in our office and on location with our clients

Here are the attributes we’re looking for:

• A desire to understand business problems through a technology lens 
• The ability and desire to work on a dedicated team
• A focus on thinking critically over-relying on technical expertise 
• An empathetic person who has the ability to understand the perspective of our client’s users
• An ability to ask the right questions to discover the context of general client issues
• Ability to maintain confidence in the face of ambiguity 
• A positive, courteous demeanor and the ability to communicate professionally under pressure
• An inherent commitment to serving your client
• Ability to thrive in an environment of authentic connection, candor, and open feedback
• The confidence, self-awareness, and integrity to take ownership of your successes and failures and learn from them

Preferred technical skills include experience with the following:

• Microsoft platforms (e.g. Office 365, Active Directory, all current flavors of Windows)
• Basic networking principles (TCPIP, DNS, DHCP, Lan/Wan)
• Peripherals (scanners, fax machines, printers, etc.)
• Troubleshooting standard hardware configurations 
• Malware/virus remediation 
• Basic Apple troubleshooting
• Learning and supporting various line of business applications
• Backup and disaster recovery concepts
• Firewall support

We are proud to be recognized as one of the top workplaces in Denver. In fact, it’s Greystone Technology employees themselves who say our company is a great place to work. We’ve created an inviting workspace that fosters a culture of collaboration, innovation, and excitement. Some of the things our employees enjoy include:

• Competitive wages
• Generous benefits including Health, Dental, Vision, Life, Disability Insurance, & 401(k) program
• Very generous paid time off program that is unique to the IT industry
• Sustainable work-life balance and flexibility

We’re looking for smart, highly-skilled, passionate people to help us do something daring, difficult, and incredibly rewarding. If you’re ready to learn, be inspired, solve problems, grow professionally, and unleash your talent, apply today!