Support Specialist
Inspirato is looking for a customer minded support specialist with 0-3 years experience and a passion for solving problems. The Support Specialist is responsible for providing technical assistance and support related to Inspirato’ s custom-built web applications. This role will require an expert understanding of the Inspirato product and member lifecycles, as well as an in-depth understanding of system interactions.
Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to internally built software
- Acknowledge, capture, categorize and track all support issues and enhancement requests
- Research and respond to queries either in person, via email, or over the phone
- Create and maintain system documentation (i.e. training manuals or how-to videos)
- Administrate and manage JIRA project and issue tracking system
- Coordinate with project and technology leadership to determine issue priorities and release schedules
- Work with and manage an outsource test vender to ensure quality of applications
Required Skills: To perform the job successfully, an individual should demonstrate the following competencies:
- Ability to independently solve problems
- Excellent communication and manner
- Patience and politeness
- Efficient task management and follow-up
- Experience with JIRA a plus
Inspirato Perks:
- Competitive compensation
- Full benefits package including 401(k), medical, dental, and vision
- Inspirato Employee Familiarization Travel Program
- Casual work environment in rapidly growing, fast-paced, entrepreneurial company
- Credit for a gym membership
- Energetic Lower Downtown Denver location located blocks from Coors Field
- Fresh fruit delivery service, coffee and tea, fully stocked snack bar, beverage fridge
- Regular fun employee events and professional development opportunities
- Opportunity to work with passionate, driven, committed, high performing individuals who are revolutionizing the luxury travel industry!
Who We Are
Inspirato is a leading luxury hospitality company that manages, staffs and maintains an exclusive collection of branded luxury vacation homes. Unlike Internet vacation rental brokers, we offer a carefully crafted experience delivering the luxury and service of a five-star hotel in the comfort of a spacious home. This includes investing in luxury furnishings, kitchen appliances, linens, and toiletries for every home, plus an expert service team and local on-site concierge to manage the pre-arrival planning, daily housekeeping, and maintenance. With our unparalleled expertise in residential travel, we ensure the consistently luxurious experience that discerning travelers demand. For those who can’t imagine traveling any other way, our private club provides full access to the Inspirato Collection of 900+ vacation options, members-only rates, and valuable travel benefits. For more information on Inspirato, please visit www.inspirato.com.