Support Services Coordinator

| Greater Boulder Area

Opportunity

LogRhythm is the pioneer in Threat Lifecycle ManagementTM (TLM) technology, empowering organizations on six continents to rapidly detect, respond to and neutralize damaging cyberthreats. Our TLM platform unifies leading-edge data lake technology, artificial intelligence, and security analytics in order to serve as the foundation for the AI-enabled security operations center. We are consistently recognized as a leader in the security intelligence domain and have been placed in Gartner’s SIEM Magic Quadrant for 6 consecutive years.

We are looking for a Support Services Coordinator to join our team in Boulder, CO. As a member of our team, you will provide our customers with a professional experience from the moment they contact LogRhythm Support. As the voice of LogRhythm Support, you must be well-spoken, a strong written and verbal communicator, well-organized, patient, friendly, and highly professional. You will route all incoming support calls and tickets to their proper tier. This is an opportunity to support LogRhythm’s award winning platform and our growing customer base.

Responsibilities

  • Manage a high volume of inbound calls for Support Service department
  • Create and route all new support tickets, connect customers quickly to support engineers, and ensure that SLAs (Service Level Agreement) are being met.
  • Responsible for processing and assigning the customers’ requests accurately and efficiently
  • Learn and adhere to multiple prioritized processes
  • Responsible for handling customer requests for non-technical assistance
  • Responsible for delivering “Customer Orientation” webinars
  • Manages various other assignments that may arise in relation to support cases and customer calls

Qualifications

  • 2+ years in a Customer Service environment
  • Strongly oriented to customer service and has a strong attention to detail
  • Excellent communication skills, verbal and written
  • Technically minded to understand the product at a general level
  • Articulate, good telephone demeanor and positive attitude
  • Knowledge of Microsoft Office tools
  • Ability to pick up new technology - inContact, Salesforce experience preferred
  • Highly self-motivated, organized and able to adapt to changing priorities in a fast-paced environment
  • Resourceful and creative
  • BS/BA preferred

LogRhythm is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

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Location

4780 Pearl East Circle, Boulder, CO 80301

What are LogRhythm Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Vacation & Time Off Benefits
Paid Volunteer Time
Perks & Discounts
Some Meals Provided

Additional Perks + Benefits

Flexible Paid Time Off, Birthdays required off. Free Food Fridays. Yoga and Meditation Classes. Foosball, Ping Pong and Arcade Games.

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