Guild is one of Denver’s fastest growing startups - increasing economic mobility for working adults in America, providing education and support to help every student survive and thrive in the economy of tomorrow. Our education benefits platform helps employers offer education as a benefit to their employees, and our network of nonprofit universities and education institutions helps provide every Guild student with the right academic pathway to advance their education and career. In order to achieve our mission to serve 1000s more students and accelerate our growth, we recently raised a $40M Series C round with top tier investors including Felicis Ventures, Salesforce Ventures, Workday Ventures, Bessemer Venture Partners, and Redpoint Ventures. Now, we’re looking to add a Student Operations Specialist to the team.

The Student Operations Specialist will support Student Operations teams in their day-to-day execution of their jobs as well as partnering with cross-functional colleagues to drive continuous improvement to Enrollment Services’ and Student Services’ Key Outcomes, including student enrollments, student satisfaction, and student outcomes.

A day in our open, collaborative workspace will look a little like this:

• Supporting students who submit support tickets to resolve their issues and connect them to the correct next steps
• Help develop support resources for English Language Learners
• Connecting with Enrollment, Student Services, Finance, and Enterprise Sales/Client Success teams to collaboratively solve problems and identify areas of opportunity with individual students and also with business processes
• Identifying strategies and opportunities for process improvements
• Asking the questions that will help you help the team continuously improve our outcomes

In this role, you’ll grow and expand your expertise by:

• Taking on a cross-functional role that will expose you to the ins and outs of Guild
• Showing initiative by solving unique problems across our student operations team with a special focus on ELL populations
• Participating in the development of prototype processes to improve key outcomes

You’ll know if you’re successful by:

• Successful completion of required tasks with a high degree of accuracy and in a timely manner
• Improving student acceptance, retention, and completion rates
• High student satisfaction
• Assisting with implementing programs that help team managers to drive high employee satisfaction and employee retention rates
• Receiving feedback regularly and often including through our learning-focused twice annual Structured Growth Conversations

You’ll join a team:

• Of experts with experience in government, higher education, and private sector partnerships
• Of learners & problem-solvers dedicated to our dual mission of changing education in America while building a successful, high-growth company
• Committed to building a diverse, equitable and inclusive environment that you’d support every day

What you’ll add to Guild - as an individual and part of the broader team:

• Fluent Spanish-speaker who is excited to communicate to our students in both the English and Spanish language both verbally and in writing
• Passion for higher education and our mission
• Strong attention detail and organization
• Excellent written and verbal communication skills
• 0-3 years experience in a customer service or operations role
• Ability to develop strong relationships and communicate effectively while under pressure - balancing confidence, humility, and diplomacy internally and externally
• A drive to work hard and a plan for how you can refresh and recharge while working in a startup
• Something else? Wonderful, we’re curious to learn more about you!