Sr. Customer Success Manager at VMware Carbon Black

| Greater Boulder Area
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The Senior Customer Success Manager (CSM) is responsible for ensuring the overall success and ongoing renewals for Carbon Black’s growing enterprise customer base. As a key member of the Customer Success team in the Sales organization, the Senior CSM’s primary focus is to own the renewal business for their designated enterprise accounts. The Senior CSM also works closely with the Regional Sales Representatives for add-on business in the portfolio of accounts.

What you’ll do:

  • Responsible for overall customer success and health for a portfolio of Carbon Black's enterprise customers, ensuring that customers achieve a target security posture and get maximum value out of the products
  • Responsible for all aspects of renewals for the portfolio of accounts and delivers results against monthly, quarterly and yearly forecast objectives
  • Executes on a repeatable process to consistently track, manage and maximize renewal opportunities
  • Partners with Regional Sales Representatives to discover, collaborate and close new and add-on business within the portfolio of accounts
  • Builds strategic relationships with CISOs, other key security leaders, and end users of Carbon Black products
  • Identifies any ongoing training needs within the accounts and ensures those needs are met
  • Reviews health dashboard and open case log regularly; reacts nimbly and escalates issues as required
  • 10% travel

What you’ll bring:

  • Bachelor’s degree from four year college
  • 7+ years client management experience
  • 5+ years enterprise software experience
  • Demonstrated sales acumen through previous employment, including proven success owning renewal business
  • Proven long-term customer relationship development skills; passionate about customer success
  • Solid negotiation experience
  • Understanding of enterprise software implementations and ongoing support within large and small IT departments
  • Understanding of business process and workflow
  • Solid understanding of IT security strategies and products
  • Knowledge of enterprise IT, including support and security operations

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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Location

Located in the Pearl Street Mall, it’s a prime location for employees who like to hike, enjoy great restaurants, or love to grab pints at the brewpub.

An Insider's view of VMware Carbon Black

What projects are you most excited about?

The endpoint security market is fast-paced, always changing, and exciting. We're constantly innovating to keep up with what the market needs, which means we're always learning. Working at CB has allowed me to move to Boulder to help start our new office. This is an experience I probably won't get many times in my career.

Kristen

Manager, Sales Development

What does career growth look like on your team?

We consider the Sales Development Representative Program an important first step in building out the foundation of a future leader. Whatever your first steps are at Carbon Black won’t be your last. Our program isn’t just about getting SDRs to be a good quota carrying rep; it’s also about helping them develop the next best step in their careers.

Susan

Director, Inside Sales

How do you make yourself accessible to the rest of the team?

My leadership style is all about empowering my teams. I work in a way that is transparent and honest and want to help people achieve personal and professional goals. I want to foster technical abilities and make sure our people are keeping up with the leading-edge technologies.

Tarun

VP of Engineering & Operations

What are some social events your company does?

Our culture club, Life at CB, focuses on a range of events. From company parties, employee communities, and sports leagues to philanthropy and learning and development, there's a ton of ways we get together and grow.

Ashley

Sr. Talent Brand Ambassador

What are VMware Carbon Black Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Acme Co.'s team fitness initiatives include Sponsored race teams.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
For some roles, we will offer relocation assistance.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
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