Job Title: Senior Customer Success Manager

Function: Customer Success 

Position Type: Regular, Full-time 

Position Level: Experienced

Location: Denver

Senior Customer Success Manager

Named among the best workplaces in the U.S. by Great Place to Work for three years running, honored on FORTUNE Magazine's inaugural list of the 100 Best Workplaces for Millennials, and chosen as the "Market Leader in Incentive Compensation" by CRM magazine, Xactly is proud to be disrupting the incentive compensation market space. We're building a culture of success and are looking for motivated professionals to join us!

As a Senior Customer Success Manager in Xactly's Denver office, you will be responsible for developing and fostering strong relationships with a select number of strategic customer accounts. The SCSM needs to be a trusted advisor to our key stakeholders and executive sponsors to allow the full potential of their investment in Xactly's solutions to be realized while looking for new opportunities to grow the customer footprint. We are seeking an energetic, motivated, and articulate team player who is excited to impact Xactly's overall customer satisfaction.

Not only do we offer strong growth opportunities for top performers, but we also have a top-notch culture, benefits (check them out below) and more. Our strong C.A.R.E. values - customer success, accountability, respect & excellence - guide our every move, allowing us to be a leader in the incentive compensation & performance management market. We set the example with excellent customer experience and deliver an award winning SaaS (Software-as-a-Service) product!

Read all about us at www.xactlycorp.com!

Responsibilities:

• Mutually develop a roadmap of what the customer and Xactly deem to be a successful implementation and desired utilization of our solutions by the customer. Specifically, high adoption rates by:
  • Comp Administrative Team
  • End Users (the sales & sales management team)
  • Our Executive Sponsor(s)
• Develop relationships with customer key stakeholders and executive sponsors such that all Xactly activities are closely aligned with the customer's business case and business strategy.
• Effectively network an account from the C-Level down in order to achieve successful execution of the customer's roadmap/blueprint.
• The SCSM will ensure that customers achieve maximum value from their investment in Xactly, utilize all their licenses, identify new opportunities and collaborate with other organizations within Xactly (e.g. sales teams, professional services, product management, and engineering) to ensure growth attainment and customer satisfaction.
• Leverage Xactly resources with knowledge of our products to provide relevant adoption, best practices and technical recommendations on solutions and enhancements configured to meet customer's business needs.
• Have the ability to be a change agent and drive an initiative from concept to fruition
• This individual will meet or speak with the customer executive sponsor(s) on a frequent cadence (at least 3-4x a month) with the expectation of continually moving the relationship forward while uncovering new opportunities.
• Ability to work with internal and external cross-functional teams to drive projects to completion.
• Work with the customer to ensure they are leveraging the solution and achieving success by engaging fee-based resources as necessary.

Required Skills:

• BS/BA degree
• Strong Account Management skills (minimum of 4-5 years experience in the role)
• Enterprise software experience - desired SaaS experience a plus
• Proficient communicator (verbal, written and presentation skills)
• Must be able to manage multiple objectives at one time
• Ability to navigate large complex organizations
• Ability to communicate effectively and persuasively at the C-level (internally and externally)

Benefits and Perks

• Flexible Time Off (FTO) - (vacation, sick, volunteer = your choice!)
• Corporate discounts
• Generous insurance policies (pets included!)
• Tuition reimbursement
• Money for fitness programs
• End of month surprises, contests, BBQs, parties & reward vacations
• Kitchen stocked with daily tasty snacks and drinks
• Free parking & commuter benefits
• 401k & employee match

About Xactly Corporation

Xactly is a leading provider of enterprise-class, cloud-based, incentive compensation solutions for employee and sales performance management. We address a critical business need: To incentivize employees and align their behaviors with company goals. Our products allow organizations to make more strategic decisions, increase employee performance, improve margins, and mitigate risk. Our core values are key to our success, and each day we're committed to upholding them by delivering the best we can to our customers.

Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.