Seasonal Customer Experience Coordinator at Artifact Uprising

| Greater Denver Area
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Denver, CO - You are hard-working and resourceful, and have the gift of unwavering positivity. You like to solve problems — and solve them quickly. You value efficiency, humility, and connectedness to the world around you. You recognize that taking the time to make someone’s day is a meaningful mission. 
As a Seasonal Customer Experience Team Member reporting to our Customer Experience Manager, you will work alongside the Customer Experience Team to act as a liaison between Artifact Uprising and our amazing community pertaining to product creation, service information, and the swift resolution of any product or service issues throughout the busy holiday season. We strive to connect and collaborate with the customers that we serve in order to create meaningful and long lasting relationships, and many of those relationships begin during the holidays. We work hard to accomplish this, and we have fun doing it. 
Please Note: Candidates should keep in mind that the hours and schedule for this role are variable and may include nights/weekends. This is a remote position for applicants within the state of Colorado. This seasonal position will run from October 12th 2020 - January 15th 2021
Pay: $17.00/hr

The Day-to-Day

  • Manage email and live chat correspondence, helping customers to sort out various issues, including website navigation, product questions, ordering and payment issues, order tracking, and more
  • Attract and retain customers through timely, accurate, and kind responses
  • Review incoming orders to move into production
  • Assist the AU team in various tasks to help ensure a flawless customer experience
  • Use your insider knowledge to proactively raise ways to improve our customer service, and work with the team to implement those improvements
  • Be available to work some weekend, night and holiday hours as needed

Qualifications

  • Bachelor’s degree or equivalent experience preferred
  • 1-3 years experience in a customer support position, or other relevant customer facing roles
  • Comfortable across multiple technology platforms
  • Have your own computer that will be used during the seasonal time frame
  • Ability to resolve issues quickly and prioritize tasks in an extremely fast paced/high volume environment
  • Desire to put customers first and be an advocate in helping them solve problems
  • Great interpersonal skills and ability to communicate with others directly, efficiently, and empathetically
  • Excellent attention to detail and proven ability to do so in past work
  • Ability to maintain a positive attitude
  • An understanding that the day is not done until the job is completed
  • Team oriented, with a desire to see everyone succeed together
  • Value patience and kindness and consider yourself to be a good teacher

Nice to Have

  • An existing love for our product and brand
  • An interest in the world of art and photography 
  • Experience in the e-commerce industry

Artifact Uprising® is a Colorado-based company that creates premium quality, customizable photo goods for your digital photos. Driven by the belief that everyone has a story to tell, the company is known for elevated design and thoughtfully sourced materials. Signature products include the Layflat Album touting ultra-thick pages and foil-stamped covers, textured matte Everyday Prints, and a line of customizable frames. 
Why Artifact Uprising?
We value the creative process and look to our employees to speak into Artifact Uprising products, identity and approach – regardless of position or title. We look for driven people who demonstrate initiative to take the company to the next level. 
It Won’t Be Boring
We are a small company with big ideas - and we recognize it will take every last one of us to reinvent the way brands approach business. We believe a good workplace empowers its team to rise to new challenges, expand their skill sets and think outside of the box. Through this, we foster a company culture that is always growing, always reaching, and always looking to see things differently. 
Interested in this position?
Tell us why you want to work at Artifact Uprising and what we should know about you.
Artifact Uprising is an Equal Employment Opportunity (EEO) employer. We do not discriminate based upon race, color, sexual orientation, gender identity, religion, national origin, age, disability, or veteran status.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • SeverlessFrameworks
    • MySQLDatabases
    • RedisDatabases
    • DynamoDBDatabases

Location

We are located in the up and coming Sunnyside neighborhood in Denver and is surrounded by great local restaurants, bars and coffee shops.

An Insider's view of Artifact Uprising

What’s the vibe like in the office?

"Our team at Artifact Uprising is made up of bright individuals who connect over big cups of coffee and dream forward together. We celebrate our failures and learnings, continually championing one another to grow in our roles, all while making fun a high priority. We are a small but mighty company that values stories, connection, and innovation."

Shannon

Customer Experience Team Lead

How do you collaborate with other teams in the company?

At Artifact Uprising we rally around our shared business goals. As a result, we have cross-departmental teams that determine how we achieve those goals. These groups become incredibly collaborative and spur conversations that have an impact on the business far outside the anticipated outcome.

Morgan Kois

Marketing Strategist

How has your career grown since starting at the company?

I was looking for a change when I found Artifact Uprising and jumped on board as a seasonal holiday employee. Since then, I’ve had the pleasure to grow with the company on our Customer Experience Team and more recently on our People Operations Team.

Alex

People Operations Specialist

How do you empower your team to be more creative?

By encouraging them to find inspiration outside of the 4 walls of our office. We aim to be conscious observers of what’s happening in other visual areas: fashion, interior design, illustration, fine art, etc, to reinvigorate our creative energy.

Emily

Creative Director

How does the company support your career growth?

I joined AU following a career change and have since had the opportunity to learn about all aspects of the business, from customer service, to digital product, to growth and marketing. It’s been fun and exciting to be a part of such a fast-growing business and tight-knit team. I feel appreciated for my hard work and look forward to what's ahead!

Eliza

Assistant Manager, Site Merchandising & Category Management

What are Artifact Uprising Perks + Benefits

Artifact Uprising Benefits Overview

At AU, we understand that it's important to take care of our employees inside and outside of the workplace. That's why we try and put together a comprehensive benefits and perks program for our team so they feel well taken care of.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
We have an internal culture committee comprised of volunteers to help understand what's happening at the ground level and suggest improvements and other fun monthly events!
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Highly diverse management team
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Can contribute up to the annual IRS limit.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Company sponsored family events
Artifact Uprising sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Our employees receive 32 hours per year of paid volunteer time.
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Artifact Uprising hosts company outings Monthly.
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Artifact Uprising offers employees professional development opportunities like Annual individual budget for training, The ability to attend job related conferences and seminars.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Promote from within
Online course subscriptions available
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