Seasonal Customer Experience Coordinator
You are hard-working and resourceful, and have the gift of unwavering positivity. You like to solve problems — and solve them quickly. You value efficiency, humility, and connectedness to the world around you. You recognize that taking the time to make someone’s day is a meaningful mission.
As a Seasonal Customer Experience Coordinator, you’ll be a vital part of our Customer Experience Team — a liaison between the Artifact Uprising team and our amazing community. You’ll be on the front lines of customer communication, assisting with project creation, product information, and the swift resolution of any product or service issues throughout the busy holiday season.
The Day-to-Day:
Manage a daily combination of direct email, phone, and live chat correspondence with customers, switching between these channels as necessary
Help customers with issues including website navigation, product questions, ordering and payment issues, package tracking, and more
Consistently provide timely, accurate, and kind responses to customers
Assist the AU team in various tasks to help ensure a flawless customer experience
Use your insider knowledge to proactively raise ways to improve our customer experience, and work with the team to implement those improvements
What We’re Looking For:
Bachelor’s degree or equivalent experience preferred
1-3 years experience in a customer support position, or other relevant customer-facing roles
Fast Learner: Comfortable learning and working across multiple technologies, able to learn and pivot quickly
Hard Worker: Ability to resolve issues quickly and prioritize tasks in an extremely fast paced/high volume environment, knowing the day is not over until the job is done
Outstanding Communicator: A strong verbal and written communicator, able to connect with others with efficiency, effectiveness, and empathy
Customer Advocate: Always putting customers first; constantly seeking out innovative ways to help solve their problems
Detail Oriented: Excellent attention to detail
Positive: Constantly maintain a positive attitude, no matter the situation
Team Player: Thrive in team settings, and know that a win individually is a win for the whole team
Nice to Have:
An existing love for our product and brand
An interest in the world of art and photography
Experience in the e-commerce industry
Please Note:
Holiday seasonal period will run from October 8th to January 4th
Perfect attendance during the first month of employment is required for training purposes
Based in our Denver, Colorado office - this is not a remote position
This position is full-time and will include weekend, night, and/or holiday hours; exact schedule will be determined during the interview process