Company Overview
Mobile Solutions is a SaaS-based company that provides full life-cycle Mobility Management Services including procurement, staging and kitting, real-time expense management, business analytics and reporting, managed Enterprise Mobility Management (EMM), repair and disposition. We help companies manage mobility smarter! Our superior mobile expense management solution offers an advanced, user-friendly, and comprehensive platform. We’ve made it simple for our clients to manage corporate liable devices while also automating the management of costs, assets, usage, plan changes, invoice processing, and reporting. With our managed wireless assets (MWA) cloud-based portal we provide one, easy-to-use technology interface.
Job Description
Mobile Solutions, Services Inc. is a fast-growing company looking to add a results-driven Client Services Engineer to our expanding team! As the Client Services Engineer, he/she will be required to understand the comprehensive and technical information about the services and products offered by Mobile Solutions. This is the perfect position for someone who is wanting to expand their customer support and sales career!
Responsibilities and Duties
- Coordinate with clients and technical team to execute assigned projects within deadlines
- Discuss with clients about project technical requirements
- Work with technical team to ensure project deliverables meet quality standards and client requirements
- Resolving client problems and concerns in a timely manner; always ensuring the highest quality of customer service
- Stay updated with company products and technologies
- Provide technical and functional support to client projects
- Schedule technical trainings with clients as needed
- Maintain project technical specifications and other documentations
- Provide assistance to sales, account management and implementation teams as and when required
Qualifications and Skills
- 3+ years of proven work experience within a technical sales environment
- Minimum of 2 years in technical support
- 2+ years of SaaS or mobility experience preferred
- Direct and working knowledge of Mobile Device Management (MDM) platforms (i.e. MaaS360, AirWatch, MobileIron, Meraki)
- Strong understanding of sales principles and customer service practices
- Working knowledge of active directory and various enterprise systems
- Proven track record of over-achieving goals and quota
- Excellent communication and interpersonal skills
- Coachable and willing to learn
- Strong ability to work independently while supporting a team
- Driven and competitive with a passion for winning
- Proficient in Microsoft Office Suite and Salesforce
If you are ready to join a growing company with an amazing culture, competitive salary and bonus, incredible benefits and the opportunity to grow your career, apply now!