Moov is the payments processor devoted to delighting users. We help software companies add money movement to their products, letting the end-user drive how they pay and get paid. 

We’re looking for an entrepreneurial, curious, and organized Revenue Operations Manager to join our Revenue team. You will partner with our VP of Sales and revenue leaders to accelerate sales and retain customers through collaboration on strategic vision and leading the operational execution of that vision. 

The customer journey at Moov is multi-faceted and continuous. From our Moov slack channel, engagement with marketing content, speaking to our sales team, to evangelizing our product, we’re focused on providing an exceptional customer experience. Defining this journey and supporting the people and systems it’s based on is what the RevOps Manager is tasked with. From collaboration on annual planning, to working with data engineers to ensure platform data is synching with systems correctly, this role requires a person that both has strategic vision and wants to get into the weeds.  

You will:

• Collaborate with the VP of Sales, Director of Customer Success, and other business leaders to help define the go to market strategy for the company and ensure it’s supported operationally
• Build an organization of operational professionals supporting the sales, marketing, customer success, sales engineering, and enablement orgs. 
• Own the systems that link other business units with revenue. This includes marketing (Marketo to Salesforce), product (platform data to Salesforce), finance (defining compensation plans and quote to close processes), and more.
• Ensure processes are established, documented, stable, and continuously updated
• Continuously work to surface and leverage data to help drive and adjust strategy (sales success data, customer health scores, etc)
• Assist with forecasting and reporting to present to executives and the Board of Directors
• Refine customer segmentation, assist with territory management, and create a plan to enhance renewal and upsell processes
• Manage all revenue tools subscriptions and integrations

You have:

• 3+ years of revenue operations management experience
• Experience managing Salesforce and platforms like Marketo, Zendesk, Docusign, Outreach, etc
• Cross functional experience, working with executives and business leaders in marketing, sales, product, finance, and G&A
• Hands on experience defining company strategy
• Project management ability, using resources within and external to the company to drive progress
• Advanced Excel skills, some Salesforce configuration experience a plus
• An entrepreneurial attitude. You look for better ways to work and are willing to get your hands dirty in solving complex problems. 
• A collaborative teammate that will thrive in our fluid, fast-paced, multifaceted, scaling environment
• Ability to operate with a sense of urgency and values accountability
• Demonstrate strong interpersonal skills (written and verbal) and organizational skills
• Prior experience working for a SaaS or Usage based technology company
• Prior experience in a customer facing role is a plus
• Management experience a plus

Our company:

Moov is a 100% remote company with people from more than 16 states. We’re backed by a16z and other respected investors. We won Visa’s global Everywhere Initiative and our community of builders grows larger every day. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills and we embrace diversity, creativity, and equal opportunity. 

Our people:

Our customers come from all walks of life and so do we. We hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. 

We have mountain bikers, skiers/boarders, runners, video gamers, musicians, movie buffs, weight lifters, and about every other type of person in between. We enjoy solving problems and tackling challenges with creativity. If we don’t know the answer, we revel in the hunt to find it. We like helping people and choose to give first. We’re patient, open, and honest. If you share our values and enthusiasm for making the complex simple and delightful, you’ll find a home at Moov.

Benefits include:

• 100% remote. We make remote-work work.
• We match what you contribute to your 401(k) up to 5% of your salary
• Generous parental leave
• Competitive health, dental, and vision insurance plans
• Unlimited PTO, paid holidays, and sick leave
• Learning stipend and a culture that encourages and promotes professional growth and development
• Home office stipend
• Ownership in the company via employee stock options
• Culture of people helping people who give first, celebrate wins together and embrace autonomy, transparency, and trust
• The opportunity to join an experienced and ambitious team passionate about solving customers’ needs and who love what they do
• Partner with a community of 2000+ developers around the world, helping them focus on possibilities vs payments

Salary range: $120k to $180k based on experience, geography, and other key factors

Advice:

If you are nervous about not having the right qualifications, apply anyway! We hire people, not job roles. We look for talent that will help us push boundaries, experiment, and bring in new ideas. That means caring more about qualities than qualifications. 

One more thing:

Don’t go iron your clothes for your interview (do people still own irons?). We're all pretty casual here, so you can wear whatever you are most comfortable in.

Okay—last thing:

When you meet with us, have some concrete, tangible examples of when you’ve added value, improved something, created something, or done some fantastic, customer-centric work. We also want to learn about you as a person. If you want to know what it’s like working at Moov, check out stories from our employees.

PS:

Share our job roles with others! Wouldn’t it be nice to make new friends and bring over old friends? We think so.