Revenue Operations Manager at Moov Financial

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Moov is the payments processor devoted to delighting users. We help software companies add money movement to their products, letting the end-user drive how they pay and get paid. 

We’re looking for an entrepreneurial, curious, and organized Revenue Operations Manager to join our Revenue team. You will partner with our VP of Sales and revenue leaders to accelerate sales and retain customers through collaboration on strategic vision and leading the operational execution of that vision. 

The customer journey at Moov is multi-faceted and continuous. From our Moov slack channel, engagement with marketing content, speaking to our sales team, to evangelizing our product, we’re focused on providing an exceptional customer experience. Defining this journey and supporting the people and systems it’s based on is what the RevOps Manager is tasked with. From collaboration on annual planning, to working with data engineers to ensure platform data is synching with systems correctly, this role requires a person that both has strategic vision and wants to get into the weeds.  

You will:

  • Collaborate with the VP of Sales, Director of Customer Success, and other business leaders to help define the go to market strategy for the company and ensure it’s supported operationally
  • Build an organization of operational professionals supporting the sales, marketing, customer success, sales engineering, and enablement orgs. 
  • Own the systems that link other business units with revenue. This includes marketing (Marketo to Salesforce), product (platform data to Salesforce), finance (defining compensation plans and quote to close processes), and more.
  • Ensure processes are established, documented, stable, and continuously updated
  • Continuously work to surface and leverage data to help drive and adjust strategy (sales success data, customer health scores, etc)
  • Assist with forecasting and reporting to present to executives and the Board of Directors
  • Refine customer segmentation, assist with territory management, and create a plan to enhance renewal and upsell processes
  • Manage all revenue tools subscriptions and integrations

You have:

  • 3+ years of revenue operations management experience
  • Experience managing Salesforce and platforms like Marketo, Zendesk, Docusign, Outreach, etc
  • Cross functional experience, working with executives and business leaders in marketing, sales, product, finance, and G&A
  • Hands on experience defining company strategy
  • Project management ability, using resources within and external to the company to drive progress
  • Advanced Excel skills, some Salesforce configuration experience a plus
  • An entrepreneurial attitude. You look for better ways to work and are willing to get your hands dirty in solving complex problems. 
  • A collaborative teammate that will thrive in our fluid, fast-paced, multifaceted, scaling environment
  • Ability to operate with a sense of urgency and values accountability
  • Demonstrate strong interpersonal skills (written and verbal) and organizational skills
  • Prior experience working for a SaaS or Usage based technology company
  • Prior experience in a customer facing role is a plus
  • Management experience a plus

Our company:

Moov is a 100% remote company with people from more than 16 states. We’re backed by a16z and other respected investors. We won Visa’s global Everywhere Initiative and our community of builders grows larger every day. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills and we embrace diversity, creativity, and equal opportunity. 

Our people:

Our customers come from all walks of life and so do we. We hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. 

We have mountain bikers, skiers/boarders, runners, video gamers, musicians, movie buffs, weight lifters, and about every other type of person in between. We enjoy solving problems and tackling challenges with creativity. If we don’t know the answer, we revel in the hunt to find it. We like helping people and choose to give first. We’re patient, open, and honest. If you share our values and enthusiasm for making the complex simple and delightful, you’ll find a home at Moov.

Benefits include:

  • 100% remote. We make remote-work work.
  • We match what you contribute to your 401(k) up to 5% of your salary
  • Generous parental leave
  • Competitive health, dental, and vision insurance plans
  • Unlimited PTO, paid holidays, and sick leave
  • Learning stipend and a culture that encourages and promotes professional growth and development
  • Home office stipend
  • Ownership in the company via employee stock options
  • Culture of people helping people who give first, celebrate wins together and embrace autonomy, transparency, and trust
  • The opportunity to join an experienced and ambitious team passionate about solving customers’ needs and who love what they do
  • Partner with a community of 2000+ developers around the world, helping them focus on possibilities vs payments

Salary range: $120k to $180k based on experience, geography, and other key factors

Advice:

If you are nervous about not having the right qualifications, apply anyway! We hire people, not job roles. We look for talent that will help us push boundaries, experiment, and bring in new ideas. That means caring more about qualities than qualifications. 

One more thing:

Don’t go iron your clothes for your interview (do people still own irons?). We're all pretty casual here, so you can wear whatever you are most comfortable in.

Okay—last thing:

When you meet with us, have some concrete, tangible examples of when you’ve added value, improved something, created something, or done some fantastic, customer-centric work. We also want to learn about you as a person. If you want to know what it’s like working at Moov, check out stories from our employees.

PS:

Share our job roles with others! Wouldn’t it be nice to make new friends and bring over old friends? We think so.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • DockerLanguages
    • KubernetesLanguages
    • Node.jsFrameworks
    • SparkFrameworks
    • Google AnalyticsAnalytics
    • LinearManagement
    • SalesforceCRM
    • GreenhouseCRM
    • MailChimpEmail

Location

We're a fully distributed team working remotely from 16 states and 3 countries.

An Insider's view of Moov Financial

What's something quirky about your company?

We use the Pecha Kucha story telling format (20 slides/20 seconds each) during monthly "UnbeMoovable" all team happy hours, to build relationships and really get to know one another...given we're a fully distributed team.

Steve

Sales

How do you collaborate with other teams in the company?

Slack reigns supreme for day-to-day communications, but Notion serves as a central hub for key artifacts, project updates, OKRs, task assignments, new hire onboarding, resources, etc. Think about 80% of the company would communicate entirely via memes if possible, and we have recurring weekly team stand ups and all company Google Meets as well.

Carrie

Chief People Officer

How does the company support your career growth?

One of our core values is driven by our passion for excellence and our commitment to lifelong learning. In addition to general payments or skills-based resources to help all new hires get ramped up quickly, we offer each employee a $1,500 annual learning stipend to use toward personal and professional development goals, which are set quarterly.

Bryan

Director of Marketing

What is your vision for the company?

Our vision is to give developers everywhere the ability to easily embed banking features into their products. And that building those experiences is a delight, not stressful. We sweat the details of money movement protocols, compliance, and risk so you don't have to. We want developers to build amazing new experiences, not attending banking school.

Wade

CEO

How would you describe the company’s work-life balance?

Folks at Moov work hard but are incredibly respectful of each other's schedules outside of work. Being a fully remote company, people are also mindful of each other's time zones. I find myself feeling well taken care of and thankful that the company cares about our well-being outside of work so that we can feel and work our best on the job.

Josephine

Technical Writer

What are Moov Financial Perks + Benefits

Moov Financial Benefits Overview

From awesome insurance coverage and home office stipends to unlimited PTO, killer swag and our monthly UnbeMoovable happy hours, our amazing perks and benefits are the icing on the cake for everyone who chooses to Moov with us!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Partnerships with diversity focused communities and recruiting platforms to help keep pipeline filled with top tech talent from a variety of different backgrounds
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Moov covers 90% of our health and dental plans for employees and 75% for eligible dependents.
Vision Benefits
Health Insurance Benefits
Moov covers 90% of our health and dental plans for employees and 75% for eligible dependents.
Life Insurance
Just added Employer Paid Group Life and AD&D, along with Employee paid options up to $500K in coverage
Wellness Programs
Team workouts
Fun challenges, contest and sponsored races.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Save for your retirement, and we'll pitch in what you do up to 5% of your salary. Begins vesting on Day 1.
Company Equity
We put tremendous value on ownership in the company, so all employees are granted stock options which are on a 4 year vesting scheduled (25% after year 1, then equal vesting every month thereafter)
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
There's nothing sweeter than a new baby, no matter how you become a parent. Take time to enjoy it!
Flexible Work Schedule
Remote Work Program
Moov is a fully distributed team - currently in 15 different states and 3 countries. Work from anywhere you'd like and we'll help ensure you've got a productive at-home set up!
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Take what you need PTO along with mandatory time off to ensure you're taking the time for family and recharging
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Wear what makes you comfortable!
Company Outings
Some Meals Provided
Occasional remote meals via Grubhub (or other) provided for Lunch and Learns, holiday virtual happy hours, etc
Happy Hours
Monthly virtual team happy hours and geographical or team IRL meetups throughout the year.
Parking
We're fully remote, so no need to ever worry about parking or commuting!
Pet Friendly
Work alongside your furry, feathered or finned friends, as you're office is your home!
Home Office Stipend for Remote Employees
We provide equipment and furniture needed for a productive at home set up or the option for a monthly co-working space, if working from home isn't your jam.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
$1500 L&D stipend along with group course offerings and payments bootcamp for both Managers and ICs
Time allotted for learning
We encourage our developers to spent at least 10% of their time contributing to or maintaining open sources projects or personal githubs. Each employee also gets a $1500 annual learning stipend.
Online course subscriptions available
Customized development tracks
Paid industry certifications
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