Granicus LLC
At Granicus, our mission is to help bring government and citizens closer together.
Denver, CO

Renewals Specialist

| Greater Denver Area
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The Renewals Specialist, an entry-level administrative position, under the supervision of the Manager-Renewals, is responsible for managing and closing a predetermined set of existing client accounts in a timely and efficient manner. Working with Finance, Sales and Legal teams as necessary, the Renewals Specialist is responsible for successfully securing subscription renewals, and processing contract documentation and purchase orders.
What You'll Do

  • Prepare renewal quotes for Granicus contracts in your pipeline 120 days prior to expiration and submit to clients;
  • Manage agreements efficiently and accurately from start to finish including logging and updating the contract management system;
  • Review and complete action items on the Salesforce dashboard in a timely manner;
  • Contact and follow-up with clients and partners in accordance with renewals processes to ensure timely renewal, with the expectation that 100% of the designated client accounts will be closed by the renewal date;
  • Manage customer requests for contract amendments, merges, cancellations, and transfers; escalate to Contracts Specialist as appropriate;
  • Review and interpret contractual terms and conditions with escalation to Contract Specialists as necessary;
  • Though not a Sales role, the Renewals Specialist should be able to identify upsell and expansion leads in client account review and log them promptly and accurately in Salesforce for sales engagement;
  • Partner with Sales, Contract Specialists, and Customer Success to save any at-risk and late renewals;
  • Validate client entitlements and other contract attributes;
  • Ensure accurate post-signature processing of orders as they are received.
  • Additional renewals projects as assigned.

Who You Are

  • Early in career
  • Bachelor's degree, associate degree or paralegal certificate with < 1 year experience preferred;
  • Ideal candidates may have a background in Customer Service, Business Administration, Banking, or Finance;
  • Attention to detail required;
  • Exceptional written and verbal communication skills;
  • Comfortable interacting with all levels of a professional organization;
  • Outstanding interpersonal skills, customer service and communication (in person, over the phone, and through electronic communications and social media);
  • Must thrive in an environment of measurable performance management;
  • Strong ability to navigate multiple software platforms;
  • Strong time management and organizational skills;
  • Strong self-starter with desire and ability to succeed in a fast paced and high-growth environment.

[By applying for this position, and if I am located in the United States, I understand that I will be required to verify that I have been, or will be, fully vaccinated prior to employment, or to verify that I cannot be vaccinated due to a legally recognized exception to the vaccine mandate.]

*starting rate may vary by experience and/or location

#LI-KF1 #Li-Remote 

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Where we are

1999 Broadway is located in-between Denver’s Downtown and Uptown neighborhoods. Granicus occupies the 36 and 37 floors of the building.

Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • OracleDatabases
    • PostgreSQLDatabases
    • SalesforceCRM
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What are Granicus LLC Perks + Benefits

Granicus LLC Benefits Overview

Flexible Time Off
Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance
401(k) plan with matching contribution
Tuition & Training Reimbursement
Paid Parental Leave
Employer paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance
Group legal coverage
Transit and/or parking supplement for office based employees
Free snacks and drinks in our offices
And more!

Culture
Volunteer in local community
Granicus has a dedicated impact team called Givicus that organizes different volunteer opportunities for our teams. We recently completed a book drive, food drive and a day at Habitat for Humanity.
Partners with Nonprofits
Granicus partners with Habitat for Humanity, DayMaker, and Hour of Code to help the communities that we serve.
Eat lunch together
Intracompany committees
Granicus has various impact teams for fun activities, volunteering and uniting the 3 main offices!
Daily sync
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Women at Granicus ERG, Black Leadership Group, Givicus is our philanthropy based community service group.
Hiring Practices that Promote Diversity
Unconscious Bias training is mandatory for all hiring managers. Extensive interview training for all interview panel members
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Granicus has a remote-first policy. If you are located near one of our office locations, you are welcome to go in but, it will never be required.
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Some Meals Provided
Parking
Fitness Subsidies
Up to $250 per year fitness allowance.
Home Office Stipend for Remote Employees
Professional Development Benefits
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Access to LinkedIn Learning, Tree house and safari books.

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