Our shared values: The Conga Way
A successful candidate will embody the essence of a Conganeer through demonstration of critical behaviors of The Conga Way:
- Embracing an Entrepreneurial Spirit
- Achieving Together
- Championing the Customers
The Conga Way is a core element of the Culture and Talent focus at Conga. This philosophy shapes the personality of our organization, defines how we show up every day, and provides clarity about how we work together.
Position Description
The Renewals team is an integral part of Conga's success partnering with customers and internal stakeholders such as Account Executives, Customer Success Managers, Finance & Legal to ensure Conga customers are set up for continued success from their Asana investment. Your primary focus will be managing client renewals to maximize retention, identify expansion opportunities, and driving a high degree of customer satisfaction.
Responsibilities:
- Drive, and lead the renewals process in collaboration with the account team to preserve and enhance customer contracts and relationships
- Actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
- Maintain and report an accurate rolling 90-day forecast of renewals in your territory/portfolio
- Negotiate and execute renewal contracts (in partnership with legal) that align to customer goals
- Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
- Develop playbook for renewal engagement maximizing revenue retention
- Responsible for renewing +90% of customers each month
- Responsible for meeting weekly goals and established metrics
- Utilize the tools provided
- Other duties as assigned
Experience, Skills and Competencies:
- 5+ years of Sales / Customer Success / Account Management experience preferably within an Enterprise SaaS organization
- Must have experience managing customer accounts along with strategic sell skills
- Solid understanding of Enterprise SaaS applications and collaboration technology
- Consistent track record of achieving personal and team goals
- Excellent phone presence and interpersonal skills
- History of thriving in a rapidly changing environment
- Ability to grow business in a strategic manner, i.e. creating new processes and initiatives
- Excellent verbal, written, and math skills
- Proven follow-up skills
- Results oriented
- Excellent time management skills
- Team Player
- Experience with Salesforce.com, CPQ, and CLM tools
- Experience in the Salesforce.com ecosystem a plus
- Articulate and professional
- Ability to create valid business reasons to engage customers
The pay range for this position in Colorado is minimum $103,440.00 per year; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location. Applicants should apply via Conga's internal or external careers site.
Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.
All your information will be kept confidential according to EEO guidelines.