Company Description

Conga’s suite of solutions creates more efficient organizations by simplifying and automating data, documents, contracts and reporting. As the provider of the #1 paid application on the Salesforce AppExchange, we have more than a decade of experience increasing the value of the Sales Cloud by removing systems and process pain points that impede the customer lifecycle. Our 8000+ customers are passionate about our platform and support giving us 5 stars on the Salesforce AppExchange.

Conga offers a fast-paced, dynamic environment for professionals looking to help build and enhance a seamless customer experience. Our top of the line product suite, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success. We offer competitive compensation and benefits, including 100% paid health insurance for employees, 401k plan, generous PTO schedule, and lots of additional perks!

Job Description

The Renewal Manager will be responsible for assisting the Conga team in their efforts of working with their customers. They will focus on renewing Conga customers, ensure full usage of Conga among customers, and identify both up-sell and cross-sell opportunities among Conga customers. The Renewal Managers will be an integral part of Conga’s Corporate Sales team and they will work closely with the Territory Manager, Marketing, Customer Support, and Finance teams to ensure the long term success of customers.

Responsibilities:

• Work with the Director of Worldwide Corporate Sales to develop and refine renewal process that proactively engages the customer base minimizing churn and maximizing additional usage of Conga.
• Properly qualify up-sell and cross-sell opportunities.
• Create a system and process to identify customers who have high potential of churn, up-sell, and down-sell.
• Work with our product team to provide feedback on the growing requirements of our customers.
• Work with marketing to design and implement campaigns to educate our customers to minimize churn and increase usage of Conga.
• Responsible for renewing +90% of customers each month.
• Responsible for meeting weekly goals and established metrics.
• Utilize the tools provided.
• Other duties as assigned.

Qualifications

• Must have experience managing customer accounts
• Excellent phone presence and interpersonal skills
• Excellent verbal and written skills
• Proven follow-up skills
• Results oriented
• Excellent time management skills
• Team Player
• Experience with Salesforce.com
• Experience in the Salesforce.com ecosystem a plus
• Articulate and professional
• Ability to create valid business reasons to engage customers